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T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have no reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 7 days without imagery

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes - Live on FTA with Telstra TV 2 or on Foxtel Now if Sports Subscription added, or match replays on AFL/ NRL Apps

 

Example of T-Box EPG and Menu views

current-epg.pngCurrent EPG

epg-mockup.pngPost T-Box Exit EPG

menu-1-mockup.pngPost T-Box Exit Menu

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.   

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

How do I keep recording programs that I like on my T-Box?

The Personal Video Recorder will operate as it always has. You will not be able to “series link” recordings from the EPG - you will however be able to set recording for a specific day/time (linked to time not content).

 

Can I view AFL/NRL match replays on the Telstra TV or Foxtel from Telstra?

As of the start of the 2018 AFL and NRL seasons, you will be able to watch full match replays using the AFL and NRL apps on the Telstra TV. For live match broadcasts, you can view these using FTA (if showing in your region) or by subscribing to the Sports Package with Foxtel from Telstra, or Foxtel Now on Telstra TV – service not available in all areas or homes.

In addition to AFL and NRL matches, all AFLW and some Super Netball matches along with all match replays are available live on Telstra TV through the AFL and Netball Live apps.

310 Comments
colingd10
Level 2: Rookie

Luckily some T-Box functions remain available through an independent software team that has supported Telstra customers get value from their Telstra T-Boxes.... T-Box - YouTube, ABC IView, Recordings, etc

 

The T-Box has more features than Telstra made available. Now Telstra is exiting its support, it may be happy for its 700,000 customers who bought its T-Box to make use of more of those capabilities through independent software developers. This should be good for Telstra's goodwill as a supplier of versatile products and customer relations.

 

The T-Box is able to copy recorded programs to mobile devices so you can watch them on the move.
It also has two TV receivers, so while someone is watching one channel on a connected TV, someone else in the house can stream another live-to-air program to their computer or mobile device. No broadband access is required to do this.

viewer
Level 8: Inspector

Hi colingd10,

 

Can you link us to this development area please?

 

Thank you

purplethongs
Observer

Does anyone know of any other device or provider that can match the TBox?  In these stressed financial times, this was disappointing news from Telstra.

ckane
Level 1: Cadet

Obviously the family in the pic  haven't received their email yet?

Spydah
Level 3: Gumshoe

Actually, ckane, they did receive their email.  That's a picture of them laughing at the stupidity of Telstra's marketing gurus who've found the best way of alienating the maximum number of customers with the minimum amount of effort.



 

 

Either that, or it's the iiNet chief and his family enjoying the prospect of so many ex-T-Box users swapping over to their Fetch TV offering.
Harbosnr1
Just Registered

Most disappointing telstra and badly timed in view of the options now becoming available for clients to use other providers with NBN . 

Bottom line with all this the Tbox as we know it will eventually fade out completely as there is no updates tech support etc.

Only option you are really offering , if you still want to record particularly series is take the foxtel package which costs more dollars. 

Ive already looked alternative providers which will provide the hardware to record etc and access to Premier League Soccer (you also really did not handle that very well) at must better rates so i will be shifting on the 30/9/18. 

Your management decision makers are so out of touch with your revenue providers ie us the customer you need a major review of your structure. 

Support Team
Support Team

Hi,

 

@Harbosnr1 @WalnAnge @smital41hotmai @frazwell @AngryAnt65 @peternt

 

Sorry to hear of the frustration you are experiencing with the announcement.

 

If you're contemplating disconnecting your services, please call us on 13 22 00, and say, 'Disconnect' at the voice prompt.

 

You'll go through to our specialised loyalty team, who will do anything they can to assist and help come up with a solution to retain your business.

 

(They are open from 8am - 9.30pm AEST Monday-Saturday and 8am - 8:00pm AEST Sunday)

 

Please let us know how you get on and what the outcome was.

KlownTown14
Observer

As the Tbox is to become obsolete and we HAVE to change over..... will you Telstra supply the IQ3 free w installation for those who are loosing the tbox through no fault/choice of their own.

Maxine36
Level 2: Rookie

Wouldnt bother contacting so called support, you are lucky if you manage to understand what they are saying and last time I rang re my mobile ti took 90 minutes to get it sorted and the first person I spoke to didnt care and had no intention of helping.  Looking forward to going to iinet and Fetch - cheaper and helpful.    Think it is time Australia ditched Telstra completely they have gone from bad to worse to hopeless and dont know the meaning of the -[hrase CUSTOMER SERVICE.

viewer
Level 8: Inspector

KlownTown14

 

What they told us was this...

The good news is, T-Box customers like you can upgrade to the ingenious Foxtel iQ3 with standard installation for $0, when you sign up for a discounted Foxtel from Telstra Entertainment + Movies or Drama package. Redeem today and you’ll pay just $20/mth for the first 12 months (Min cost $240 for 12 months, after the first 12 months, you’ll pay $46/mth and can cancel anytime).

 

So, although they may install it for free, they would still own the device, in my opinion.