Telstra Call Guardian 301 – Never answer a nuisance call again.

Telstra (Retired)
Telstra (Retired)

Unfortunately attempts by telephone scammers to illegally obtain personal information are on the rise in Australia.

The people making these calls try to illegally obtain personal information. They may falsely claim to represent Telstra and try to sell products or gain access to a home computer.


The fact that most of these scam calls originate from overseas makes it difficult to prevent the calls from being made, even to people who have their number on the Do Not Call register.


We get reports of phone scams from Telstra customers all around Australia and we wanted to do something to help. Enter the Telstra Call Guardian 301, Australia’s first home phone that asks unknown callers to announce their name prior to being connected.


How it works

When the phone rings, you answer and hear the caller’s name announced. You can then choose to block, accept or send the caller to the answering machine.


If you don’t recognise the caller or weren’t expecting a call from that company, you can hang up before even speaking with the caller.


If you have Calling Number Display (CND) saved contacts on the contact list can get straight through without having to announce themselves.


Click here for information about plans and for a user guide.


How can I avoid telephone scams?

  • If you're not sure that the person on the other end of the phone is legitimate, hang up and call the organisation by using their official contact details.
  • Be wary of sharing personal, credit card or banking details over the phone - unless you’ve made the call or the phone number came from a trusted source this should be avoided.
  • Never give an unsolicited caller remote access to your computer.
  • Make sure your computer is protected with regularly updated anti-virus software.
  • If your alarm bells are ringing or you think something's not quite right, just hang up.


If you have received a nuisance call, click here for more information.

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Level 4: Private Eye

What do additional handsets cost?

Telstra (Retired)
Telstra (Retired)

Have you tried calling: 1800 676 442 to see if the additional handsets can be ordered?


The user guide implies that additional handsets can be purchased.


- Shelly

Level 4: Private Eye

Yes did that and was informed by the Mumbia lady that additional handsets are not available, advised to buy 2 x 301's. Asked if I only connect one base to phone line can I register all phones to that base so the second base is only used as a charger - could not answer that one.

Telstra (Retired)
Telstra (Retired)

On page 66 - 67 of the userguide it shows:


If you’ve bought a Telstra Call Guardian 301 multiple pack, any additional handsets come pre-registered to the base. However, if you purchase another additional handset separately, you must register it to your Telstra Call Guardian 301 base before it can be used. You can register up to five GAP compliant handsets to your Telstra Call Guardian 301 base.


The registration instructions on page 66 are for registering a Telstra Call Guardian 301 handset only. If you want to register another make of handset you’ll need to follow the Registration instructions that came with the handset. Registering other types of handset will only provide limited compatibility.


I hope that this helps


- Shelly


Level 3: Gumshoe

I'm considering the Guardian 301 but can't find any information about compatabilities with hearing aids, does it have telecoil?



Support Team
Support Team
Level 1: Cadet

The Guardian is REALLY impressive, easy to use and works well! So good we bought 2 for the kids Christmas presents.


We have set up all of the contacts to be accepted, yet they still are asked to give their names. All done according to the instructions. They start leaving messages when they don't get through. Any clues?

Community Manager Community Manager
Community Manager

Hey @terri7

I would suggest trying to unplug everything from the wall/phone connection and leave for 5-10 minutes to reset the device. If that doesn't help, you would be best to speak to our faults team on 132200. 


Thanks. The problem was that it needed the state code in front of all of the landline numbers. Once that was done, all OK.