We announced an assistance package for our residential and small business customers in and around Yeppoon, Rockhampton, Biloela, Jambin, Goovigen, Moura, Dululu, Theodore, Westwood, Wowan and surrounding areas in the Banana Shire, who have lost services as a result of the impacts of Tropical Cyclone Marcia.
Our relief packages are determined by the nature and scale of the specific event and can include the following measures:
For Telstra customers who have a short term impact – temporary evacuation of premises or a temporary fault e.g. due to flood), such as:
The above offers are applicable until network damage in the area due to the natural disaster is repaired, or while customers remain evacuated, for a maximum period of 3 months from the date of the natural disaster.
Affected Telstra mobile customers who do not have a Telstra home phone can receive a one off credit to the value of $100.00 inc. GST (limited to one mobile phone per Telstra mobile account)
For Telstra customers who have suffered severe damage to or loss of their premises.
In addition, Telstra will apply a one off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:
For Telstra residential and small business customers who do not wish to retain their BigPond service at an affected address:
For Telstra residential and small business customers who wish to retain their BigPond service at a temporary alternate address, Telstra will apply a one off credit to the value of $110 inc. GST to the customer’s account to help cover the costs of the following:
For existing Telstra Mobile Broadband residential and small business customers – free replacement of the modem or USB device if required.
Affected customers should call Telstra on 13 22 03 to report a fault on their services and/ or to register for the assistance package offers.
To assist in the recovery, we have also extended our assistance package to residential and small business customers in Marmor, Mt Larcom, Gracemere, Nagoorin, Ubobo, Builyan, Many Peaks in the Boyne Valley and surrounding areas, who had lost services as a result of the cyclone.
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