We are closely monitoring Tropical Cyclone Marcia and Tropical Cyclone Lam and the impact that it may have on our network. At the moment, services are stable and teams are on standby to respond to any issues that occur.
During an emergency, customers can monitor our Network Outages site to keep up to date on outages and restoration activities. http://servicestatus.telstra.com/servicestatus/goc.do…
Although we monitor the network closely during an emergency, customers are encouraged to keep calls to a minimum during natural disasters. This helps avoid congestion and allows people to call emergency service organisations.
Tips for staying safe and staying connected
Staying connected in an emergency is extremely important and there are a few things we recommend to keep your communication needs running:
Always carry an alternate way to charge your phone in case you lose mains power. In-car, solar power and power bank chargers work best.
*Using your phone during a storm
There is the possibility you may suffer an electric shock using your phone, fax, computer or other electrical equipment during a thunderstorm.
When indoors, hands-free and cordless phones can be used safely if they're not touching the base unit. Mobile phones can be used as long as the phone isn't on a charger or connected to an external aerial.
If you must use your phone during a thunderstorm because of an emergency, reduce the risk:
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