Level 1: Cadet

Apple Music 6 month subscription

I have cancelled my active non-Telstra Apple Music subscription and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iPad 2018. How does my music app know that I have a subscription through Telstra?

When I contacted Telstra regarding the above, I was put through to Apple after considerable wait. Apple obviously put me on a long hold and then asked me to contact Telstra. What should I do to get my Apple Music subscription?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: Apple Music 6 month subscription

Hi @curious9, apologies for the delay in replying. 


Has this been followed up on since your post? If not, you can find how to redeem the Apple Music offer at


Don't hesitate to let us know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Activate Apple Music and get data free streaming with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now