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Korbz1
Level 1: Cadet

Apple Music Overseas

Does anyone else have trouble with Apple Music (under Telstra subscription) while overseas? I can download and stream music fine when I'm home in Australia, but as soon as I'm at work (in PNG), even if I have wifi connection I can't download or stream. It says "File format Not supported" etc... I turned off iCloud for music and now it won't allow me to switch it back on (I'm in PNG)... 

Never had these issues before signing up to Apple through Telstra.. i.e. when I was paying monthly fee direct to Apple it all worked fine no matter where I was.

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1 REPLY 1
Support Team
Support Team

Re: Apple Music Overseas

Hi @Korbz1

Apologies for the delay in replying and for the issues you have had with Apple Music in PNG. 

 

Our terms state 'You may be able to use Apple Music in countries outside Australia however your usage will be metered and data roaming charges may apply'. 

 

Did you follow this up or resolve the matter since your post?

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