CrowdSupport®
Level 1: Cadet

Trial with existing apple music subscription

 Hi

 

I have just joined Telstra on a BYO plan and have the 6 months free trial with Apple Music applied to my apple account.

 

I was already a monthly apple music subscripber beforehand - how do i make it so i will not be billed during this 6 month period?

 

cheers

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2 REPLIES 2
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Level 24: Supreme Being
Level 24: Supreme Being

Re: Trial with existing apple music subscription

You have to make sure you unsubscribe from the apple direct subscription.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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Telstra (Retired)
Telstra (Retired)

Re: Trial with existing apple music subscription

Hi hasto

 

You will first need to unsubscribe from any active subscription before the carrier based subscription will be detected. You can view this here - https://support.apple.com/en-us/HT202039 

 

Once you have unsubscribed you may need to log out of your apple idea and back in while connected to mobile data. 

 

Let me know how you go.

 

-Ashley

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