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Hi Rakka,
Sorry to hear of the frustration.
Can I ask if you have registered for a Apple ID as of yet?
If you need to get a Apple ID this can be done via: http://tel.st/le3ew
Once you have this you should be able to access on the device and activate.
Please let me know how you get on.
- Stef
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Hi @Peta-Louise,
Are you still getting the issue since your post?
Is this when going into the Apple Music app after activating the offer in your My Account online or Telstra 24x7 app?
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Hey Peta-Louise,
Sounds like something is wrong in the back end between the app and your account. Come and chat with us directly here: http://tel.st/8nzc7 and we can add the offer to your service manually. When connected with an agent, advise you wish to take up Apple Music and you've not been able to do so through the 24x7 App, you need it activated manually.
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Hi @NonBlonde,
I apologise for the very frustrating experience in taking up the Apple Music offer.
Has this since been resolved since your post?
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Dear Ivan,
I can use Apple Music on my Android phone now BUT the data usage metre on the Telstra 24/7 app is telling me that since 16 December (when the access was finally granted) it has used 1.41GB of data. The offer from Telstra that I accepted is for both Fee and Data FREE access for six months.
How do I get credit for the data?
thanks
Hi @NonBlonde,
Glad to hear your apple music is now working. I recommend getting in touch with our mobile assurance team on 125 111 so we can have a look into this so we can make sure that your usage is being metred correctly.
Please let me know how you go.
- Matty
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