Apple Music

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Level 3: Gumshoe

Thanks to another thread, I found https://www.telstra.com.au/support/category/entertainment/apple-music/sign-up-to-apple-music and - yesterday - followed those steps. I have a Telstra Nighthawk M1 'hotspot' and was using my iPad to connect to it...th ...

Level 1: Cadet

Hi all is anyone elses apple music not working ... AGAIN!
It keeps saying “not working” try again. What is going on? I can only listen to my already downloaded music I cannot download any or even log onto my account. This is ridiculous

Level 1: Cadet

Apple Music 6 months free is offered by Telstra but know body can explain how you can actually redeem it and start listening to the music.
This issue is known since 2015 and I’ve also been given the run around for three weeks with the useless 24/7 liv ...

Level 1: Cadet

With my plan I am suppose to receive 6 months of Apple Music, when I go to sign up it states it’s for 3 months, anyone have the same issue?

Level 1: Cadet
Level 1: Cadet

When signing up with new phone I got a 6 month free sub of Apple Music how do I cancel this so that I don’t get charged monthly

Level 1: Cadet

Telstra customer service knows nothing about apple music subs, and how they work. The agent was surprised you offered it. Any way how do I start the free subscription as a small business customer when the instructions say this but no text is sent?Sig ...

Level 2: Rookie

I am still waiting on the sms that will enable me to take up the 6 months Apple Music offer.

Level 1: Cadet

Hi, Is it possible to change a current Apple Music subscription from single to family?  I have looked up via the Apple website how to do it, but I think the process is going to be different via the Telstra website. I assume if I cancel my subscriptio ...

Level 1: Cadet

I haven’t received my subcription link for my apple music?

Level 1: Cadet

I made a silly mistake of thinking I had to unsubscribe to Apple Music as my free 12mth trial was up, I am now aware I can continue the subscription at a cost. However, I didn't realise that this would delete all of the music I had downloaded in t ...

Level 3: Gumshoe

We cannot redeem our free 6 month apple subscription. After several days and much misinformation & many hours of phone conversations we cannot get anyone to fix our free subscription.  We have tried every way to access the Apple Music but each time w ...

Level 1: Cadet

Hi, I signed up to the 12 months free Apple Music with Telstra. We have recently set up Family sharing. is it possible to share the music from Apple Music that I have with the free subscription from Telstra to my other fmily members? Or do I need to ...

Level 2: Rookie

I have finished my free year of Apple Music when I signed up for the iPhone 7 plus and have since signed up again on Apple Music, this time with Family Sharing through the app....I can now allow multiple users listen and access it.

Is streaming / down ...

Level 2: Rookie

Hi, I have new S8 but would like to get Apple music free for 6 months on my daughter's Ipad which is not connected to Telstra. Is this possible?
Cheers 

Level 24: Supreme Being DrQ
Level 24: Supreme Being

*le sigh*

Just as I expected...
No desire to provide anything unmetered...
No desire to provide anything at all in the way of value...
I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version ...

Level 1: Cadet

I'm not complaining, I have Apple Music working fine on my iPhone. But when I check my AppleID account details, there is no subscription. I'm looking both on the iPhone and Itunes. There is not even a Subcription Manage button anywhere in the account ...

Level 1: Cadet


After trying to activate Apple Music it told me that you don't have a subscription via a telstra, and that apparently I have my own subscription already, so I've now cancelled that just after getting it so I have cancelled it via telstra. But my q ...

Level 4: Private Eye

OK, I have spent 3 hours on the Telstra online chat and been through 3 people who could not understand my simple query...Here we go again... hoping someone can help... 1. I have had a TELSTRA account for years
2. I have had an APPLE account for years
3 ...

Level 1: Cadet

How can i unsubscribe?

Level 1: Cadet

I was previously using Apple Music as part of my phone plan.  When the contract ended the subscription fee was then added to my bill.  I have now re-contracted to a plan that, again, has Apple Music subscription included.  When the new plan was activ ...

Level 1: Cadet

Simple Apple MusicBritney, Madonna, Amy LeeCHAPP1E MUSKHot eh!

Level 1: Cadet

I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

Level 1: Cadet

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

Level 2: Rookie

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

Community Manager Gamgees Community Manager
Community Manager

For more information about Apple Music please go to apple.com/music   If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com.   Here you will find ...