Apple Music

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Level 1: Cadet

Hi, I have been trying to redeem the apple music offer for many frustrating hours now but constantly get the 'oops we are having technical issues' message. I am on an android and have tried through the 24/7 app, and through the website both mobile an ...

Level 1: Cadet

I have cancelled my active non-Telstra Apple Music subscription and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iPad 2018. How does my music ...

Level 1: Cadet

If I have more than one mobile phone on my account do I need to pay for multiple apple music subscriptions

Level 1: Cadet

I have tried to redeem my Apple Itunes sub but it faults and just says 'OPPS'. When I open the Apple app and click on the Join via Telstra it comes up no active subscription. Any ideas how to get it to work would be good. Spoke with someone from Tels ...

Level 1: Cadet

Trying to redeem the 6mths subscription to Apple Music, and continually receive the message “Oops we’re having a technical issue. Please bear with us and try again.”
It’s extremely frustrating. What is the issue????

Level 1: Cadet

I'm paying $11.99 per month for apple music and I cannot access it on my phone - I recently upgraded my phone but would really like to make the most of the music I am paying for. 

Level 1: Cadet

I’m trying to activate my Apple Music but it comes up with an oops we are having technical problems this has been happening for the last week.

Level 5: Eagle Eye


I have a 6 months Apple Music trial that's been active for a few months but my Apple Music account isn't connected to the deal.

I've had a deal for university students with Apple Music costing $5.99 a month. However, I canceled that deal and tried ...

Level 1: Cadet

Telstra sent me a message to redeem my free 6month Apple Music supscription, but when I try to accept the offer a message appears that Telstra are having “technical difficulties” and to try again later. This has been going on for days despite numerou ...

Level 1: Cadet

I am trying to follow the steps to add the Apple Music subscription through Telstra but I can see where to select the add on. There simply isn't that option under my account.
Can you please help?

Level 1: Cadet

Telstra has sent me a recent reminder to subscribe to Apple Music before the offer expires 26 December.... so I subscribed and more than 24 hrs later I still don’t have a validation text and access to Apple Music. Does the validation process take tha ...

Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial   I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active.   I have an iphone 5s. How does my music app know that ...

Level 1: Cadet

I’ve recieved 6 months free Apple Music as part of my new Nighthawk device plan, I activated it two months ago but it’s had been renewing monthly from my bank account. I don’t know if the deal has started and it’s still been charging me or not.

Level 1: Cadet

I want to add the data free streaming on Apple Music onto my Telstra account but I already have an existing apple music account. Am I still eligible to pay for an add on to stream for free?

Level 1: Cadet

I was signed up to Apple Music when I took out a new contract but have not used it as yet. My friend tells me she did the same - but did downloaded songs - but when she cancelled her subscription before the end of the trial period she lost all her mu ...

Level 1: Cadet

Just recontracted to telstra w iPhone X. Can I get another 12 mths free Apple Music??

Level 1: Cadet

I made a silly mistake of thinking I had to unsubscribe to Apple Music as my free 12mth trial was up, I am now aware I can continue the subscription at a cost. However, I didn't realise that this would delete all of the music I had downloaded in t ...

Level 3: Gumshoe

We cannot redeem our free 6 month apple subscription. After several days and much misinformation & many hours of phone conversations we cannot get anyone to fix our free subscription.  We have tried every way to access the Apple Music but each time w ...

Level 1: Cadet

Hi, I signed up to the 12 months free Apple Music with Telstra. We have recently set up Family sharing. is it possible to share the music from Apple Music that I have with the free subscription from Telstra to my other fmily members? Or do I need to ...

Level 2: Rookie

I have finished my free year of Apple Music when I signed up for the iPhone 7 plus and have since signed up again on Apple Music, this time with Family Sharing through the app....I can now allow multiple users listen and access it.

Is streaming / down ...

Level 1: Cadet

I have cancelled my 3 month apple music trial and added the Telstra 6 month trial I did not receive a confirmation text from Telstra but the 24x7 app says my Apple Music memebership is active. I have an iphone 5s. How does my music app know that I ha ...

Level 1: Cadet

I was previously using Apple Music as part of my phone plan.  When the contract ended the subscription fee was then added to my bill.  I have now re-contracted to a plan that, again, has Apple Music subscription included.  When the new plan was activ ...

Level 1: Cadet

Simple Apple MusicBritney, Madonna, Amy LeeCHAPP1E MUSKHot eh!

Level 1: Cadet

I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

Level 1: Cadet

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

Level 2: Rookie

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

Community Manager Gamgees Community Manager
Community Manager

For more information about Apple Music please go to apple.com/music   If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com.   Here you will find ...

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