Apple Music

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

We have an Apple Music subscription with Apple. When using family sharing with Telstra phones does it use the data allowance from the phone plan?

Level 2: Rookie

Thanks to another thread, I found https://www.telstra.com.au/support/category/entertainment/apple-music/sign-up-to-apple-music and - yesterday - followed those steps. I have a Telstra Nighthawk M1 'hotspot' and was using my iPad to connect to it...th ...

Level 2: Rookie

Hi. Just got my new Nighthawk M1 4GX modem-hotspot.  It's on a 24 month consumer plan and has 6 months Apple Music included. I can't redeem this and would love a link with step-by-step instructions. Note: the Foxtel Now offer worked fine. Just so you ...

Level 3: Gumshoe

We cannot redeem our free 6 month apple subscription. After several days and much misinformation & many hours of phone conversations we cannot get anyone to fix our free subscription.  We have tried every way to access the Apple Music but each time w ...

Level 3: Gumshoe

I posted two days ago after many days & hours of phone conversations I have still not heard anything & we are getting very close to the end date for sign up to say I'm not happy is a very large understatement!! 

Level 1: Cadet

I have registered for the 6 month offer via Telstra for Apple Music, however still haven’t received the SMS notifying that the service has been set up. When I log into My Telstra however and check under ‘My Offers’, it states that this has been redee ...

Level 1: Cadet

Hi there. Telstra sent me and my wife a txt message saying we had a 6months subscription to Apple Music. However there is no code in the txt message to redeem. It’s not of any use if I can’t redeem it.

Level 1: Cadet

still waiting days on a text to confirm my apple music subscription is activated.  yes ive checked my account.  what has everyone at telstra taken leave?

Level 1: Cadet

I have been sent a text from Telstra with a 6 month free trial for Apple Music, it tells me to click on the link or enter the code but there is no link and no code?!?

Level 3: Gumshoe

We cannot redeem our free 6 month apple subscription. After several days and much misinformation & many hours of phone conversations we cannot get anyone to fix our free subscription.  We have tried every way to access the Apple Music but each time w ...

Level 1: Cadet

Hi, I signed up to the 12 months free Apple Music with Telstra. We have recently set up Family sharing. is it possible to share the music from Apple Music that I have with the free subscription from Telstra to my other fmily members? Or do I need to ...

Level 2: Rookie

I have finished my free year of Apple Music when I signed up for the iPhone 7 plus and have since signed up again on Apple Music, this time with Family Sharing through the app....I can now allow multiple users listen and access it.

Is streaming / down ...

Level 2: Rookie

Hi, I have new S8 but would like to get Apple music free for 6 months on my daughter's Ipad which is not connected to Telstra. Is this possible?
Cheers 

Level 24: Supreme Being DrQ
Level 24: Supreme Being

*le sigh*

Just as I expected...
No desire to provide anything unmetered...
No desire to provide anything at all in the way of value...
I mean even the new bundles aren't anything new... the Medium "super great value bundle" is just the a recycled version ...

Level 1: Cadet

I'm not complaining, I have Apple Music working fine on my iPhone. But when I check my AppleID account details, there is no subscription. I'm looking both on the iPhone and Itunes. There is not even a Subcription Manage button anywhere in the account ...

Level 1: Cadet


After trying to activate Apple Music it told me that you don't have a subscription via a telstra, and that apparently I have my own subscription already, so I've now cancelled that just after getting it so I have cancelled it via telstra. But my q ...

Level 4: Private Eye

OK, I have spent 3 hours on the Telstra online chat and been through 3 people who could not understand my simple query...Here we go again... hoping someone can help... 1. I have had a TELSTRA account for years
2. I have had an APPLE account for years
3 ...

Level 1: Cadet

How can i unsubscribe?

Level 3: Gumshoe

Can anyone help out here, going dizzy from going round in circles?Simple problem, take advatage of Telstra's 6 month Apple Music subscription, get a Welcome message a month ago, no access as of today, spoken with 3 Telstra reps and 3 Apple reps, one ...

Level 1: Cadet

I have just upgraded my plan and was given the 12 month subscription. Got the text message and downloaded app via that text. Signed in with my apple ID but want to know how to link my offer on the app. Nothing on here answers this question. I do no ...

Level 1: Cadet

I had the same problem when I left the actual Apple Music 3 month free trial and joined the Telstra Apple Music 12 month free trail however just spoke to Mobile Faults Dept and they advised me to;
Clear ALL Google Chrome & Safari data &
Go to Setting & ...

Level 2: Rookie

Ok so when I try to link my Telstra Apple Music with my Apple ID, I cannot. Firstly when I click your link provided to me via SMS. I get this screen:  Winner YES?!?! Nope. It does not link. It just sits at this screen doing nothing once I put in my p ...

Community Manager Gamgees Community Manager
Community Manager

For more information about Apple Music please go to apple.com/music   If you would like more information about how to use Apple Music or are having any issues, you can visit the AppleCare website at https://getsupport.apple.com.   Here you will find ...