Mobiles & Tablets

Apple/iOS

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TF1
Level 1: Cadet

Hi
Since returning from overseas travel to Australia my mobile data isn’t working on my Telstra SIM card.

I removed my Telstra SIM when I arrived overseas and used an overseas provider while there. I reinserted my Australia SIM after arriving back in A ...

Joey10
Level 1: Cadet
iOS

I just brought a Telstra SIM card recently.I have got a question that what happens if my phone is power off, and somebody called me during this special time. Plead also be noted I did not set anything for the voice message or any other else which mea ...

MrLiveInHope
Level 1: Cadet

Let's say you just want to buy a new phone on a new contract.  Let's also say you order it on Sunday, then follow up on Tuesday (3-5 working days to deliver), and there's no sign of the order (despite an emailed record of the call, with reference num ...

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J44
Level 1: Cadet

I need this app and can't understand why I can't open it or re download? I've had 24/7 for over 2 years so why not now?

Mel2752
Level 1: Cadet

How can I set my phone up to send emails from my iPhone, I can recieve them but not send them. My phone account is with Optus business but my email account is with Telstra . I have tried changing ports but it just boots me off when I click done . Ple ...

J44
Level 1: Cadet

Cannot open 24/7 app since Sunday 15th July? Need to keep track of my Data use

Avartarded
Level 1: Cadet

iPhone is down (smashed it) so I have the simcard in an old cellular iPad for the moment, how can I get access to my SMS on other devices or on the web?  Same me issue with voicemail. 

Argee1
Level 1: Cadet

Last billing cycle I ordered an extra 8gb of data. Now that the billing cycle is finished I now no longer need the extra data & wish to revert to my normal allowance

ASC68
Level 1: Cadet

After the update 3 days ago, the App is now crashing before opening. Am I the only one?

mbasu
Level 1: Cadet
iOS

Is there any major outage today? My mobile data is not working at all. Tried resetting. Hard/Soft Reset. Using Iphone 6 plus

netuser
Level 2: Rookie

Unable to receive messages on my iPhone 6s Have tried everything to fix it but am out of ideas.It has been over a week since I have received any messages other than Telstra's messages to tell me I have voice mail. Obviously messages from Telstra are ...

Lin6
Level 1: Cadet

Hello, I am writing to you from Russia, I bought an iPhone 5S and it is registered in your country and for this reason I can not activate it, when activating it says that the activation failed, our Apple operator said to contact you and that you have ...

timdiamond
Level 2: Rookie

Hi - just bought an iPhone 6 on Telstra Pre-Paid as a gift for my mum but she wants to stick with her existing service provider and not port the number.  I know this is not the deal but is there anyway I can unlock it?  She's in the hospital and is d ...

snoopdog
Level 3: Gumshoe

Even after deleting all my emails mail is taking up 1.3Gb on my iPhone 5. Have tried deleting mail & reinstalling but still doesn't solve the problem.

Spuddy2
Level 1: Cadet

So my wife  is completely happy with her phone and is out of contract. My phone is stuffed, so if we upgrade her phone onto a new plan/contract, can she keep using her exiting phone and I take the the new one? Or will it be restricted to just her num ...

Josh39
Level 2: Rookie

Iphone is receiving but not sending. Recently set-up replacement phone and was working fine.KKey settings as follows: Incoming ServerHost Name: pop.telstra.com Outgoing ServerSMTP: mail.bigpond.comPrimary server: OnOther SMTP servers: Off Advanced:Se ...

Taff52
Level 1: Cadet

I am considering purchasing outright an IPhone 8 but the Telstra Shop told me I had to establish a new contract to do so, even though they advertise an "outright" price. I am recently retired and have a paid out contract on a Telstra staff plan on my ...

Batters
Level 1: Cadet

I dont want any messages - voice, text or otherwise - when I miss a call on my mobile.  I have turned off voicemail, but am still getting voice to text messages for missed calls which I do not want. I have searched everywhere and tried everything to ...

Butch12
Level 1: Cadet

Apple 5c won't let me select text message when I open messages. Comes up with iMessage screen and I can't seem to change it to send a text message?

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Jiykiy
Level 2: Rookie

Want to unlock

Dayu
Level 1: Cadet
iOS

I have a new sim kit and I want to keep the number with Telstra
Pre-paid.
How can I do it ?

aexread
Level 1: Cadet

ou can use your London Pass from the day you activate it until the last day of . Subsequently Stop searching because of it and get started reading this article. Facetime program is definitely an Apple product by using this application you are able to ...

Lionel_R
Level 1: Cadet

Typical way Telstra treat their clients & then wonder why people leave & sign up with other companies.
Worked well & a travesty it’s been cancelled no doubt because they couldn’t find overseas operators with a grasp of the English language.

Joey73
Level 1: Cadet

My daughter recently upgraded from iPhone 7 to iPhone x using the $149 upgrade. She sent her old device back in a prepaid bag from telstra and they have not recieved the device and now charged her $464 for not sending it back. Has anyone else had any ...

Cav1
Level 1: Cadet

Is the $10 a day international roaming package reliable, going to Fiji, my bill last year was horrendous ( I didn’t have the package active)
Thanks

iaindooley
Level 1: Cadet

Hi, my Apple Watch S3 GPS+Cellular won't send TXT messages (ie. GSM network TXT messages) without the phone present. I'm on the latest version of iOS and watchOS, I've unpaired and repaired and done all those time wasting trouble shooting steps every ...

Pedro17
Level 1: Cadet

FUtelstra3
Level 1: Cadet

If you want to cancel your live pass and don’t have hours of time to waste or money!!! Be sure to complete your online registration first ! I was unable to cancel as I had not completed it. I can see that this has been an issue for many. I’m infuriat ...

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