Rachelle2
Level 1: Cadet

No texts or messages working overseas

Hello,

So I’m currently in LA at the moment and I was assured with my new plan that it included unlimited calls and texts internationally and I don’t have acces to this since I’ve landed 3 days ago and I can’t get access online or call anyone. Can someone please help me with what to do?

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3 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being

Re: No texts or messages working overseas

First step would be to try resetting your network connection.

You could also try https://livechat.telstra.com Note: it doesn't like Safari very much and you need to tell your browser to request the desktop site (via the settings button in your browser - 3 dots icon usually)
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Rachelle2
Level 1: Cadet

Re: No texts or messages working overseas

Hey!

Where do I reset it at? And I’ve tried the live chat it won’t let me get into it, it doesn’t appear on my screen
Support Team
Support Team

Re: No texts or messages working overseas

Hi Rachelle2,

 

The option to reset network settings are usually Settings > General Settings. If you let me know what phone you have, I can give step-by-step instructions. 

 

Also, you can check if international roaming is enabled on your service via our 24x7 app  http://tel.st/app or My Account  http://tel.st/cpyn. In addition, depending on what phone plan you have, some of our plans include calls to international phone number from Australia not outside so I recommend checking the details of your plan as well for further clarification. You can also download the critical information summary here  http://tel.st/CIS.

 

Let me know how you go. 

 

- Tim 

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