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Meisdog
Level 2: Rookie

Outlook mail not receiving email but will send emails

My primary email is through outlook and won’t receive emails try’s to update says I have an account error with bigpond and my Telstra server isn’t working. However my iCloud email works through outlook last time this happened was 2-3 years ago

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7 REPLIES 7
Community Manager Community Manager
Community Manager

Re: Outlook mail not receiving email but will send emails

Hey @Meisdog

 

I'm sorry to read about the frustrations you've experienced. Can I please confirm that you're using the correct settings to configure your email address into Outlook?
 

If you wanted to confirm the settings, you can do so here: https://tel.st/7a6jm

 

Please let me know how you go with this.

 

Regards

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Meisdog
Level 2: Rookie

Re: Outlook mail not receiving email but will send emails

Yes I have checked them and the settings are correct

Community Manager Community Manager
Community Manager

Re: Outlook mail not receiving email but will send emails

Thanks for confirming, @Meisdog.

Are you able to access the email via webmail? - https://tel.st/b96ye

 

Regards

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Meisdog
Level 2: Rookie

Re: Outlook mail not receiving email but will send emails

Yes I can access my bigpond email through the web

Community Manager Community Manager
Community Manager

Re: Outlook mail not receiving email but will send emails

Thanks @Meisdog,

 

If you're unable to configure the email with the above information, I would recommend speaking with our Technical Support team here: https://tel.st/78vw6 where we'll be more than happy to assist you further with the matter.

 

Please keep me posted on how you go.

 

Regards

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Meisdog
Level 2: Rookie

Re: Outlook mail not receiving email but will send emails

Issue resolved updated password on my laptop and phone and bingo it all cane through thanks 

Community Manager Community Manager
Community Manager

Re: Outlook mail not receiving email but will send emails

Fantastic, thanks for letting me know @Meisdog!

Let us know if there's anything else we can assist you with moving forward.

 

Have a great day Smiley Happy

 

Regards

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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