I am posting this here, because I really don't know where else to get some kind of a response from an AUSTRALIAN human that works in Telstra.
I had a bad interaction with a Filipino support person today when I was trying to get some provisioning problems with my new iPhone 8 Plus (on a lease) sorted out.
He has left a snide message on my Voicemail where he refers to me as "Mr Perfect and Mr Genius". This is completely unacceptable. If a Telstra manager here in Australia reads this, please get in contact with me.
Was this helpful?
Thanks for reaching out, this is definitely not the feedback we want to here.
Do you have any reference numbers in relation to this conversation? More than happy to follow up if you do.
Can I also please confirm if your provisioning issues have been sorted out?
Please let me know.
Thanks for this clarification and further information AndyB2, I do apologise again for your experience.
I do think this issue needs a case manager, can you please send me a private message by going onto my profile and clicking the 'send me a message' link so I can provide you with some further instructions?
Need a hand or want to share your expertise?
Register for CrowdSupport and get involved