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Fraser3
Level 1: Cadet

Canceling prepaid phone plan overseas

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I'm overseas in New Zealand and then traveling to canada, how do I cancel my phone plan?
1 ACCEPTED SOLUTION

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Canceling prepaid phone plan overseas

@Fraser3

 

If you're referring to a Prepaid Phone Service, you don't need to cancel anything.

Not recharging the phone will auto cancel the service after 6-12 months (depending on your Prepaid Offer).

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Canceling prepaid phone plan overseas

The best way is to call +61439125109. You could try livechat.telstra.com but they may very well tell you that you need to call as they need to verify your identity and the voice recording is the best way to do that.

 

It is 7:15am here now, so wait for another 45 minutes and you should be able to get the correct department.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Canceling prepaid phone plan overseas

@Fraser3

 

If you're referring to a Prepaid Phone Service, you don't need to cancel anything.

Not recharging the phone will auto cancel the service after 6-12 months (depending on your Prepaid Offer).

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Fraser3
Level 1: Cadet

Re: Canceling prepaid phone plan overseas

Great thank you!!!

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