I had been charged “third party charges” by Telstra
. Apparently I had “subscribed” to something that would cost me $X
I am not the type of person who would subscribe to anything like that. And even if I did, before I click the final command, there should be warnings about the charges.
I have now asked Telstra to bar the Premium SMS,
Telstra refused to refund the money
and told me i need ti chance it up myslef 1300 332 245.
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Thanks for contacting us about Third Party subscriptions.
Third Party Charges are initiated from the handset either by an app, purchasing online or via SMS/Calling. The charges for these services are passed on by Telstra from the content provider. This will give some details on these:
This is something out of our hands and you may wish to add Premium SMS barring. You can arrange this here:
You will need to contact the provider to request the charges to cease.
This link gives details on Premium SMS companies:
Normally replying STOP to these services forfeits their rights to further charges.
If you believe this is a scam please report it to the Australian Competition and Consumer Commission (ACCC)www.accc.gov.au. You can also report it by calling 1300 302 502.
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This can happen to you with any other provider in exactly same fashion... it is not Telstra's problem...
I traced this back to an sms i received.
"Your Supreme Plays access link: http://SupremePlays.com/?l=NjFjdGl5MjBn To stop all msgs reply stop to 19951996.Step Forward Ltd. Help:1800_906838"
Replied stop to 19951996.
Never remember signing up for a games site but this seemed to stop the charges as they charged 5$ a month to send you an sms with the above link.
Wouldn't it be more prudent to BLOCK all these scams - you DO have the ability and resources - and have people OPT IN as opposed to having your Golden Goose clientele struggle to find the way out of scams they never actually agreed to?
I know right - it's a novel, if not ethically correct, approach to CUSTOMER SERVICE AND SUPPORT.
Shame on you lot - had the same struggle as this person and by the Google search I did on Telstra's response, this is not a new issue nor is the lackadaisical response.
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