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roscancer
Level 1: Cadet

Ig8 Pty Ltd Scam

have had zero luck 

with live chat and need help about getting this fefuded 

--------------------------

 hi i have Unknown charges on bill
 

 I had been charged “third party charges” by Telstra

. Apparently I had “subscribed” to something that would cost me $X 

I am not the type of person who would subscribe to anything like that. And even if I did, before I click the final command, there should be warnings about the charges. 


I have now asked Telstra to bar the Premium SMS,
Telstra refused to refund the money

and told me i need ti chance it up myslef  1300 332 245.


so i have logged a paypal despute 


if i can not get this fixed in the next few days i will move to anther provider and take it up with fair trade 

i have been with telstra for a long time i feel like im getting treaded like mudd 

i never singed up for that
 
 
look at the history of my account
 
 
never have i wanted that kind of stuff
 
 

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6 REPLIES 6
Support Team
Support Team

Re: Ig8 Pty Ltd Scam

Hi Roscancer, 

 

Thanks for contacting us about Third Party subscriptions.

 

Third Party Charges are initiated from the handset either by an app, purchasing online or via SMS/Calling. The charges for these services are passed on by Telstra from the content provider. This will give some details on these:

 

https://crowdsupport.telstra.com.au/t5/Billing-Payments-KB/Premium-SMS-and-Telstra-Carrier-Billing/t...

 

This is something out of our hands and you may wish to add Premium SMS barring.  You can arrange this here:

 

https://say.telstra.com.au/customer/general/forms/Premium-SMS-barring

 

You will need to contact the provider to request the charges to cease.

 

This link gives details on Premium SMS companies:

 

http://www.19sms.com.au/

 

Normally replying STOP to these services forfeits their rights to further charges.

 

If you believe this is a scam please report it to the Australian Competition and Consumer Commission (ACCC)www.accc.gov.au. You can also report it by calling 1300 302 502.

 

- Iain

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Level 21: Augmented

Re: Ig8 Pty Ltd Scam

This can happen to you with any other provider in exactly same fashion... it is not Telstra's problem...

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
g0xsta1
Level 1: Cadet

Re: Ig8 Pty Ltd Scam

I traced this back to an sms i received.

 

 

"Your Supreme Plays access link: http://SupremePlays.com/?l=NjFjdGl5MjBn To stop all msgs reply stop to 19951996.Step Forward Ltd. Help:1800_906838"

 

Replied stop to 19951996. 

 

Never remember signing up for a games site but this seemed to stop the charges as they charged 5$ a month to send you an sms with the above link.

K1W1jAX
Level 1: Cadet

Re: Ig8 Pty Ltd Scam

Wouldn't it be more prudent to BLOCK all these scams - you DO have the ability and resources - and have people OPT IN as opposed to having your Golden Goose clientele struggle to find the way out of scams they never actually agreed to?

 

I know right - it's a novel, if not ethically correct, approach to CUSTOMER SERVICE AND SUPPORT.

 

Shame on you lot - had the same struggle as this person and by the Google search I did on Telstra's response, this is not a new issue nor is the lackadaisical response.

sickofitsonja
Level 1: Cadet

Re: Ig8 Pty Ltd Scam

Wow, what a surprise, the link to accc.gov doesn't work, shock horror.
Telstra (Retired)
Telstra (Retired)

Re: Ig8 Pty Ltd Scam

Sorry to see you haven't been able to load the link @sickofitsonja . The correct link is : https://www.accc.gov.au/

 

You may need to use an alternate browser (Safari, Mozilla FireFox, Google Chrome, Internet Explorer) or clear your history/cache/cookies before trying again

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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