Ruii
Level 1: Cadet

Internet service

It’s has been passing 36 hours after I activated my prepaid SIM card withy Telstra, and there is no internet service connected even I have 40GB, after 2 times in Telstra shop and 2times phone call, non even one can help me solve this problem.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES
Support Team
Support Team

Re: Internet service

Hi @Ruii


Apologies for the delay in our reply and to hear of the frustration.

 

This is most certainly not the feedback we like to see coming from our customers.

 

Can I ask if you are still needing help with the mentioned problem on your account?

 

Please let me know so I can attempt to assist further.

 

- Stef
 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Ruii
Level 1: Cadet

Re: Internet service

The problem was solved after 5 days. But thanks for your posting.

Goodbye Excess Data Charges

Hello New Plans.

Find out more