Level 1: Cadet

Keeping your old Number

I just signed up for a plan and when my phone showed up, they gave  me a new number when i wanted to keep my existing number.

So I online chatted and they said they could do it in store only. In store tried to charge me $10 extra a month and said I had to do it online. Online then said I had to ring a number.

On the phone then said they can't today after 40 minutes on hold.

I even said to just cancel this before I even start and they said it was too late and may incurr fees. What has happened to customer service anymore Smiley Sad

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Support Team
Support Team

Re: Keeping your old Number

Hi @RickHansen


Apologies for the delay in replying and for the issues you have had with your new plan. Has this been followed up on and resolved since your post?

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