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_LR_
Level 1: Cadet

Mobile churn to Telstra - no service

Answered

Hi

 

I've just signed up for a new cnotract with Telstra using an iPhone 6.  Got a SMS from Vodafone and an email from Telstra this morning saying the churn was complete.  I've lost the connection to Vodafone on my old iPhone but have no connection ("No Service") to Telstra on the new phone.  

 

Yes, SIM is inserted Smiley Tongue  I've powercycled several times.

 

Adding a possible layer of complexity, I got tired of waiting for the new phone to be delivered so went and got one from a telstra shop.  They said they had to cancel the online signup and do a new one.  So I'm wondering if the number is tied to the SIM/phone and they've connected it to the SIM assigned to the online ordered phone?

 

Help appreciated.

 

  -- Leigh

1 ACCEPTED SOLUTION

Accepted Solutions
Level 20: Director
Accepted Solution

Re: Mobile churn to Telstra - no service

Please call - 1800629633 Option 1 get it sorted out on the phone.

 

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5 REPLIES 5
novax134
Level 14: Field Agent

Re: Mobile churn to Telstra - no service

Id say the sim replacement that was in the original order has been cancled. I think you will need to go into the store and get another sim replacement done

[Just my opinion, nothing else]
Level 20: Director
Accepted Solution

Re: Mobile churn to Telstra - no service

Please call - 1800629633 Option 1 get it sorted out on the phone.

 

_LR_
Level 1: Cadet

Re: Mobile churn to Telstra - no service

Thanks. As suspected the number was assigned to the online ordered SIM.

BTW there is no 'option 1' at that number - it's all annoying voice prompts.
Support Team
Support Team

Re: Mobile churn to Telstra - no service

Hi _LR_,

 

I believe that extendo has simply listed 'Option 1' in regards to the first option that is advised by the IVR Smiley Happy

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Re: Mobile churn to Telstra - no service

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