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gK07
Level 1: Cadet

My phone wont dial 13 or 1300 numbers

Hi, I tried to call iiNet support numbers and none of the 13 works - I get two beeps and the calls drops. Tried Telstra support 132200 same thing

 

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: My phone wont dial 13 or 1300 numbers

Is it a Telstra mobile service?
Have you tried restarting the phone?
Is it only 13 numbers? Do 18 numbers do the same?
What if you call +61 439 125 109?

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 23: Superhero

Re: My phone wont dial 13 or 1300 numbers

You may have network barring for 13 numbers, but I thought Telstra as an unmeteted number is exempt.
Has it ever worked?
How long have you had the service and also the phone?
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 23: Superhero
Level 23: Superhero

Re: My phone wont dial 13 or 1300 numbers

From my understanding 13 22 00 should always work irrespective of barring placed on the phone.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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gK07
Level 1: Cadet

Re: My phone wont dial 13 or 1300 numbers

It is a Telstra service I've had for 3 or 4 years. Cant recall exactly when I would have used a 13 - but fairly sure I called 13cabs at some point .

It has started working again as of testing just now - thanks for the replies.





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