Level 1: Cadet

My phone wont dial 13 or 1300 numbers

Hi, I tried to call iiNet support numbers and none of the 13 works - I get two beeps and the calls drops. Tried Telstra support 132200 same thing


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Level 24: Supreme Being
Level 24: Supreme Being

Re: My phone wont dial 13 or 1300 numbers

Is it a Telstra mobile service?
Have you tried restarting the phone?
Is it only 13 numbers? Do 18 numbers do the same?
What if you call +61 439 125 109?

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

Level 22: Superhuman

Re: My phone wont dial 13 or 1300 numbers

You may have network barring for 13 numbers, but I thought Telstra as an unmeteted number is exempt.
Has it ever worked?
How long have you had the service and also the phone?
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 22: Superhuman
Level 22: Superhuman

Re: My phone wont dial 13 or 1300 numbers

From my understanding 13 22 00 should always work irrespective of barring placed on the phone.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

Level 1: Cadet

Re: My phone wont dial 13 or 1300 numbers

It is a Telstra service I've had for 3 or 4 years. Cant recall exactly when I would have used a 13 - but fairly sure I called 13cabs at some point .

It has started working again as of testing just now - thanks for the replies.

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