Level 1: Cadet

Not registered (no charges apply)

2 days ago my phone was suddenly unable to make calls or send text msgs. so i dialled #101# thinking maybe i needed a recharge and wanting to check my balance and it comes up saying 'Not registered (no charges apply)'. so I do all the at-home SIM card fixes: turning off and on, taking the SIM card out gently cleaning it and replacing it. Still no improvement. So i take my phone in yesterday morning and get a replacement SIM card. The whole day my phone says SOS only while I wait for the new SIM card to activate. In the evening it does activate and my network now reads as Telstra. However, I still can't send texts or make phone calls and when I dial #101# it still says 'Not registered (no charges)'!!! I can receive texts, calls and iMessage. I can send iMessages but if i'm not on wifi my phone is essentially useless. Has anyone else experienced this? how was it solved?

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Support Team
Support Team

Re: Not registered (no charges apply)

Hi JMinshall, 


Thanks for using Crowd Support. Please call  Mobile Assurance on 13 22 00 then say "Faults" so we can check on the connection issue. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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