CrowdSupport®
Lloz
Level 1: Cadet

Ordered new phone

I have updated to new phone and plan 5 days ago how can I check it’s gone through and I’m getting the new upgrade. Waiting impatiently for new iPhone 😂

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
luggerz
Level 1: Cadet

Re: Ordered new phone

Same here!! Have been told there is a issue with there warehousing system!!! Can someone please provide feedback??

Blonder
Level 1: Cadet

Re: Ordered new phone

I am in the same boat. I ordered my fiancé and myself a new phone and I got confirmation emails then another email saying that was disruption to delivery process and awaiting email with details about delivery tracking info. Does anybody have any more information in regards to what is happening exactly? 

BMRodger
Hoggy44
Level 1: Cadet

Re: Ordered new phone

Yep same here, ordered new phone and plan early last week, received email on Wednesday last week saying there was a problem with dispatch and that was the last I heard from them.

Highlighted
J0YS
Level 1: Cadet

Re: Ordered new phone

 

Similar status here,

Ordered on Jan 31st

Feb 7th Stock Allocated

Feb 10th HW Dispatched (Ready for Pickup on Star Track Portal)

Feb 11th Order "Completed" and the new Plan kicked in (On My Telstra Portal)

Feb 13th HW is not received, no tracking update, following up with Star Track, they mentioned that Telstra Warehouse is not giving the HW yet

 

Really frustrating...

 

 

Hoggy44
Level 1: Cadet

Re: Ordered new phone

Going to cancel my order today, had enough.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit