Level 1: Cadet

Overseas unlock of iPhone?

I’m back home in the UK after being in Australia for 2 years. I brought an iPhone with Telstra whilst out there. Now I’m back I need to unlock my phone. I have tried calling the international number but no answer. I’ve tried the 24/7 help line but it’s not connecting. Does anyone have any other suggestions or advice for me please. This is urgent as I need to make calls for my work. Thankyou for your help.

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Support Team
Support Team

Re: Overseas unlock of iPhone?

Hi @Hannahlilly,


Was the iPhone purchased as part of a Pre-Paid plan or was it an iPhone 5 or older purchased as part of a Post-Paid plan contract? 

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