CrowdSupport®
Ash11111
Level 1: Cadet

Query on account

Hey why is my bill extra $6.50??

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2 REPLIES 2
Level 23: Superhero

Re: Query on account

Hello
Crowd Support is not a customer service channel for Telstra. We don't have account access here. You should contact mobile customer service via Live Chat
https://www.telstra.com.au/chatnow/landing
Or phone 132200
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 23: Superhero
Level 23: Superhero

Re: Query on account

You'll need to call billing on 13 22 00 or use the live chat link below in my signature.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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