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Betsy17
Level 1: Cadet

Struggling to set up bigpond email on IPhone X

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Can anyone help me set up my email on iPhone X - I can receive but not send emails. It’s frustrating me !
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Struggling to set up bigpond email on IPhone X

Have you set up the account with the following settings as per link below. To check settings go to Settings > Passwords and Accounts > Accounts > Bigpond > name@bigpond.com

 

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

If using IMAP use these settings

Incoming server details:

  • Incoming server address: imap.telstra.com
  • Incoming server port: 993
  • Encrypted connection: SSL

Outgoing server details:

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • SMTP authentication: On
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

  • User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked.

Setting_Mail-Contacts_Calenders_Add_Account_Other_Add_Mail_Account_IMAP.jpgSetting_Mail-Contacts_Calenders_Account_IMAP_SMTP_smtp_Settings.jpgSetting_Mail-Contacts_Calenders_Account_IMAP_SMTP_smtp_Settings.jpg

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Struggling to set up bigpond email on IPhone X

Have you set up the account with the following settings as per link below. To check settings go to Settings > Passwords and Accounts > Accounts > Bigpond > name@bigpond.com

 

https://www.telstra.com.au/support/category/email/set-up/imap-pop-and-smtp-information-for-manual-em...

 

If using IMAP use these settings

Incoming server details:

  • Incoming server address: imap.telstra.com
  • Incoming server port: 993
  • Encrypted connection: SSL

Outgoing server details:

  • Outgoing server address: smtp.telstra.com
  • Outgoing server port: 465 (recommended) or 587
  • SMTP authentication: On
  • Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:

  • User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’
  • Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:

  • Make sure ‘Outgoing server requires authentication’ is ticked.

Setting_Mail-Contacts_Calenders_Add_Account_Other_Add_Mail_Account_IMAP.jpgSetting_Mail-Contacts_Calenders_Account_IMAP_SMTP_smtp_Settings.jpgSetting_Mail-Contacts_Calenders_Account_IMAP_SMTP_smtp_Settings.jpg

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