Level 1: Cadet

Telstra Smart Modem Gen 2 Kit - FTTP

Why is there a delay in delivery of modem? I was promised delivery on 7/2/20 and now the order tracker says unknown??? 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 22: Superhuman
Level 22: Superhuman

Re: Telstra Smart Modem Gen 2 Kit - FTTP

Hi Blondi,


A post has recently been put on Crowdsupport stating that there's a delay in receiving hardware.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit