Level 1: Cadet

Telstra mobile protect

Hi all, I would like to set Telstra mobile protect on my daughters phone and I have found the instructions on how to do it via the 24x7 app but when I log in on my phone or on the app I can not find “plans and usage” to click on to go to the next set of instructions. There are two seperate areas to click, one is my plan and one is usage- neither have options to continue on with the mobile protect.

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Support Team
Support Team

Re: Telstra mobile protect

Hi Nb333,


Try logging into My Account, selecting the mobile number you wish to apply this service to, then you will see a blue button titled 'Options'. If you click this, you will see an option for Telstra Mobile Protect.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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