Level 1: Cadet

Unlock iPhone 6

I sold an iPhone 6 to someone who has an OVO sim. She can’t get it to work in the iPhone. iPhone is supposedly unlocked. She gets message that says the sim is invalid. Any ideas please. 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Community Manager Community Manager
Community Manager

Re: Unlock iPhone 6

Hey @LSBB,


Thanks for reaching our and I'm sorry to read about the problems you're experiencing. Was the iPhone purchased through Telstra? If so, was this previously a part of a Post-Paid plan or was this purchased outright with a Pre-Paid SIM card included?

Please let me know and I'll do what I can to help.



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit