Level 1: Cadet

Wrong order placed

Hi peeps!
I’ve just placed an iPhone xs order and i didn’t realized that i put order on lease in which i have to return the phone at the end of contract. Is it possible now to change the contract from lease to buy. What you guys recommend should i go with lease plan and change it after 1 year when im replacing phone to newer model or just ask customer service to change it from the start.

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Level 21: Augmented

Re: Wrong order placed

Hey, you can start a chat with the team here for assistance with your plan.
I work for Telstra Platinium, Smart Home & Trades Assist as Premium Tech Support.
I'm a Telstra Employee, here in a Personal Capacity. My opinions are my own and not that of Telstra's.
Support Team
Support Team

Re: Wrong order placed

Hi Luqman501,


Thanks for reaching out on Crowd Support with your enquiry today, I'm sorry to hear you placed an order for a lease contract instead of the one you wanted. I'm happy to assist you further with this issue, may I ask if you were able to chat to the Live Team via the link above? If so, were they able to help and resolve this for you? If not, I'm here if you need, just let me know when you're ready.



Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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