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Apple iPhone

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Sala2020
Sala2020
Level 1: Cadet
2 hours ago

Iphone SE order delay

Hello, I have ordered iphone SE on 26 April but still didn't receive. I received an email on 5th May saying order will be delayed by 10 days but this is taking tooooooo long. Does anyone experiencing delay in your orders. Thanks

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Zada
Zada
Level 1: Cadet
Saturday

2 mobiles phone

Hii ordered a mobile on the internet and it wasn’t approved as yet. The next the day I went into Telstra and they said there is nothing on my account saying I ordered this mobile. 
So they set me up for another mobile account and waiting in the mobile ...

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kd69
kd69
Level 1: Cadet
2 weeks ago

Telstra app

Since Telstra app changed I can no longer see my data or usage it keepssaying something went wrong try again later but it’s been like this for days have tried turning off phone and deleted app and reinstalled nothing works

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Luna23
Moderator Luna23
Moderator
5 hours ago

Extra free 25 go data

This post has been moved to the appropriate board. Please click on the link above to find its new location.

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jen18
jen18
Level 1: Cadet
6 hours ago

Online Orders

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

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Nicole222
Nicole222
Level 1: Cadet
April

Mobile Phone

I'd like clarification please..... I refer to the email I received about some of my phone/tablet services not being able to make calls after 22nd April.  I have a question re the mobiles not the tablets.  Is this because the phones are 3-4 years old ...

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MSZv
MSZv
Level 1: Cadet
Saturday

Subscription

Hello , Dear Telstra , iam outside of Australia since March 19th , before I traveld outside of Australia I talked to the Telstra service and I cancelled my subscription , but it’s still for the second month in a row talking money from my card , and i ...

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TimMH
TimMH
Level 2: Rookie
Saturday

IOS 13.5 gives error message when trying to connect to Gen 2 Wifi booster

Upgraded my Iphone 7 to IOS 13.5 & get error message "Passcode Incorrect" when I try to connect to Gen 2 WiFi booster.When wife's Iphone X, IPad, My Ipad, my apple watch, an old Iphone 5 & a Galaxy Tab all connect ok when I move within range of eithe ...

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karmakarmakarma
karmakarmakarma
Level 1: Cadet
Saturday

Can’t activate One Number for Apple Watch Series 3

My daughter has an Apple Watch Series 3 GPS + Cellular and I’ve paired it with her iPhone 11. When it came to the part where you set up the Telstra One Number it said her account isn’t eligible. It is saying the same thing on the Telstra app. She has ...

  • 38 Views
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Peter43
Peter43
Level 1: Cadet
Saturday

Urgent ETA Mobile Phones

Hi, Can someone from Telstra advise me when my 2 x iPhone 11's in 128gb will be shipped, I ordered these as an upgrade online and I have no idea whats happening with the orders.

  • 37 Views
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Fitcert3
Fitcert3
Level 1: Cadet
a month ago

PREPAID eSim iPhone SE 2

Is there a eSim (Pre-Paid) for the  new iPhone SE version 2?I currently have a (Pre-Paid) nano sim in my iPhone 7 PLUS, & have just ordered the new iPhone 9/SE 

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hickie
hickie
Level 2: Rookie
2 weeks ago

faulty my testra app

I have upgraded 24/7 app to "my telstra" app. on iphone 5 and now cannot login to my telstra account.I have done all the usual. reinstall etc. It takes my username and password and then goes nowhere!! gives no message at all just blank screen.I can o ...

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Shanae91
Shanae91
Level 2: Rookie
a month ago

Ordered 11pro max got 11 pro

Ordered a 11 pro Max and open it it's a 11 pro what do I do about it? I need a new phone ASAP and I don't want this one. Thanks 

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kevin74
kevin74
Level 2: Rookie
March

my order confirmation

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

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fu_____
fu_____
Level 2: Rookie
a month ago

Disconnect my mobile plan

i have request that my mobile plan and Telstra mobile account be cancelled and disconnected my contract expires in June and I will pay the early disconnection charges one this has been cancelled and a final bill sent to me via my Telstra 24.7

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framauro
framauro
Level 1: Cadet
April

Data bank

I have an extra 100 gb in databank under Telstra special deal. My allowance under pre paid $30 has run out and iPhone won’t send texts or access internet. Why doesn’t it automatically go over to the 100gb so I can use it up?Loretta

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Tsatish23
Tsatish23
Level 1: Cadet
April

5G Network

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

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Lucyyparsons
Lucyyparsons
Level 1: Cadet
January

Lost my order number for sim setup

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

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Glenn248
Glenn248
Level 1: Cadet
March

New cap at $100

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

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Sreelok
Sreelok
Level 1: Cadet
March

Lost my SIM card

Now I am in Overseas I lost my Telstra SIM card. Just wondering if I can have a replacement with the same number sent to my address so I can use my phone as soon as I get home. Regard LOK 

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Luna23
Moderator Luna23
Moderator
5 hours ago

Extra free 25 go data

This post has been moved to the appropriate board. Please click on the link above to find its new location.

  • 12 Views
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jen18
jen18
Level 1: Cadet
6 hours ago

Online Orders

Does anyone know when deliveries are expected to flow again?  Ordered a new iPhone SE on 23/4/2020 and have received no information from Telstra as to when we would get it.

  • 17 Views
  • 0 Replies
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karmakarmakarma
karmakarmakarma
Level 1: Cadet
Saturday

Can’t activate One Number for Apple Watch Series 3

My daughter has an Apple Watch Series 3 GPS + Cellular and I’ve paired it with her iPhone 11. When it came to the part where you set up the Telstra One Number it said her account isn’t eligible. It is saying the same thing on the Telstra app. She has ...

  • 38 Views
  • 0 Replies
0 Kudos
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Peter43
Peter43
Level 1: Cadet
Saturday

Urgent ETA Mobile Phones

Hi, Can someone from Telstra advise me when my 2 x iPhone 11's in 128gb will be shipped, I ordered these as an upgrade online and I have no idea whats happening with the orders.

  • 37 Views
  • 0 Replies
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Js125
Js125
Level 1: Cadet
Saturday

New esim won’t activate on new iphone

Got a new replacement phone and tried to activate it to no success. After activating it said it may take 4 hours. 2 days later still hasn’t activated. Tried to call Telstra but due to me not being covid 19 or bush fire effected I do not qualify to be ...

  • 39 Views
  • 0 Replies
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Lcm2
Lcm2
Level 1: Cadet
Saturday

Technical issue with Telstra one subscription

I purchased an Apple 5 watch and a Telstra one subscription as I do a lot of running and I didn’t want to take my phone with me but wanted to feel safe. But it doesn’t work.  I have been into Telstra twice now and they tested it. They turned Bluetoot ...

  • 44 Views
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SirSpamalot
SirSpamalot
Level 1: Cadet
Friday

Mobiles going to voice mail

So my two sons both have iPhones but whenever I call either of them the first call always goes straight to voice mail and their phone only rings on the second call. We had this bug before on one of their previous phones and managed to rid of it but c ...

  • 40 Views
  • 0 Replies
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AS-11
AS-11
Level 1: Cadet
Friday

Messagebank locked

I went on to my voicemail to change my greeting to the computer generated voice.  Voicemail advised there was a problem then hung up. Now every time I try to call 101 it says ‘someone is already logged in to your messagebank’ and hangs up.  Do you kn ...

  • 37 Views
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Alex357
Alex357
Level 1: Cadet
Friday

iPhone 11 Pro max delivered to wrong address

I am very disappointed after waiting for more than 2 weeks for my phone to be finally despatched by Telstra, I have found out that my phone has been sent to the wrong address in a different state according to StarTrack. I have no idea how things can ...

  • 51 Views
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Holloway79
Holloway79
Level 1: Cadet
Friday

Iphone 11 online order

I ordered an iPhone 11 online a couple of weeks ago. Received the number and everything via email. Tried to track the order via startrack and tracking number not found. I expected delays with the virus but yesterday I received a bill for a phone I ha ...

  • 43 Views
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