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Apple iPhone

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Rohan7
Rohan7
Level 1: Cadet
Friday

Sending mail from Vietnam

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Pande_AU
Pande_AU
Level 4: Private Eye
October

iPhone 11 Reception Issues

Since updating to the iPhone 11 PRO from the XS I've faced countless call drop outs.

I've tried everything from obtaining a new sim card going down the eSIM route, resetting Network Settings, Restoring my phone
all to no avail.
Is anyone else experie ...

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RebeccaSmythe19
RebeccaSmythe19
Level 1: Cadet
Friday

New phone

Need to know when it’s getting deliverd

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RebeccaSmythe19
RebeccaSmythe19
Level 1: Cadet
Friday

Purchase new phone

When is it getting delivery 

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Sim59
Sim59
Level 1: Cadet
Thursday

IPhone and Telstra.corp APN

Hello All, We have a couple of company iPhones and have been using a static IP address which is provided by using the Telstra.corp APN. The APN details were entered by using a 'Apple Configuration' program. This was working fine until something chang ...

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netmastan
netmastan
Level 1: Cadet
Wednesday

Service Provider 38.0

I have been suffering a lot with iPhone X. Some areas it drop to 3G. Today I receive IPhone 7 from office for work related. So I compared. I noticed iPhone 7 never goes to 3g in area where iPhone X switch to 3g. The only differences  I see is  iPhone ...

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Maca6
Maca6
Level 1: Cadet
Wednesday

Voicemail messages

How do I shorten the time limit for anyone leaving voicemail messages? 

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History2019
History2019
Level 1: Cadet
Tuesday

Incoming call log on mobile number

I am trying to retrieve incoming call log from previous months. IT DOES NOT SHOW UP ON BILL AND i cannot see how to download report

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Fdo
Fdo
Level 1: Cadet
Wednesday

“This service needs an update to use telstra one number” error when pairing apple watch

Hi. Im trying to activate Telstra one number on my mobile but I keep getting the error message  “This service needs an update to use telstra one number”. I already contacted Telstra and apple and did as recommended in a similar thread for iPhone 7 (h ...

  • 64 Views
  • 0 Replies
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Kylie241
Kylie241
Level 1: Cadet
Tuesday

stay connected

How long does it usually take for your phone to be fixed and returned to you from stay connected?

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Rohan7
Rohan7
Level 1: Cadet
Friday

Sending mail from Vietnam

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Jaymeninnocenti
Jaymeninnocenti
Level 1: Cadet
2 weeks ago

Paid billed but still cut off

I paid my Telstra bill but I’m cut off still 

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Achty
Achty
Level 1: Cadet
3 weeks ago

Apple TV+

How do I redeem the 12 months free Apple TV+ offer when you buy a new iPhone 11?

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timmsc
timmsc
Level 1: Cadet
3 weeks ago

I am overseas with local sim but need to insert my Australian sim. What problems may arise.

If I insert my Australian Sim, can I then go back to my local overseas sim.Are there any complications.Or loss of data.Thanks 

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mcnettyzc
mcnettyzc
Level 1: Cadet
October

Can not view iPhone DCIM folder on Windows 7

My iPhone 11 connected to Win 7 well and the DCIM folder is available for viewing. However, the photos are not opened in .heic format, it is not something like jpg or png. 

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kris4
kris4
Level 2: Rookie
a month ago

Are iPhones locked

Hii would like to uograde my iphone. I like to pay off my device and own them as I pass mine on to my children when I update. But is the phone locked to telstra, not that I want to leave but when I go overseas I buy a local sim. Will they work if I u ...

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GarthMc
GarthMc
Level 1: Cadet
a month ago

I have an iPhone XS, how do I transfer my nano-sim to an esim?

I currently have to cary 2 phones, one for work and my personal one. I have an iPhone XS, how do I go about changing my post-paid nano-sim to an eSim so that I can use both services on 1 phone? Thanks

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Raymond930922
Raymond930922
Level 1: Cadet
October

Mobile plan

I want to get a new phone under my account 

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Riley99
Riley99
Level 1: Cadet
October

Telstra Return Authorisation Number

i just received my new iphone in the post. And im trying to figure out how to send my old phone back. Its given me a au post website to go too, to print out the shipping details and stuff.on the site its asking me for my Return Authorisation Number. ...

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SJA1994
SJA1994
Level 1: Cadet
October

Phone purhcased on Telstra plan, now in prepaid, traveling overseas

I purchased an apple iphone from Telstra a few years back on a plan. This phone is no longer on a plan nor with telstra. Ive since started using a vodaphone prepaid sim in this device and had no issues. I am traveling overseas to TEXAS, USA. I am wan ...

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Sim59
Sim59
Level 1: Cadet
Thursday

IPhone and Telstra.corp APN

Hello All, We have a couple of company iPhones and have been using a static IP address which is provided by using the Telstra.corp APN. The APN details were entered by using a 'Apple Configuration' program. This was working fine until something chang ...

  • 44 Views
  • 0 Replies
0 Kudos
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Fdo
Fdo
Level 1: Cadet
Wednesday

“This service needs an update to use telstra one number” error when pairing apple watch

Hi. Im trying to activate Telstra one number on my mobile but I keep getting the error message  “This service needs an update to use telstra one number”. I already contacted Telstra and apple and did as recommended in a similar thread for iPhone 7 (h ...

  • 64 Views
  • 0 Replies
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Jazibali-97
Jazibali-97
Level 1: Cadet
Tuesday

Iphone 11 pro max screen protector

I bought Iphone 11 pro max on plan but they didn’t offered free screen protector or mobile cover. On the other hand Vodafone is gifting it for free.Someone here got it free from Telstra ?

  • 52 Views
  • 0 Replies
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LM685
LM685
Level 1: Cadet
a week ago

Can't connect to Telstra air hotspot for two days

Hi, Can someone tell me why I can't connect to the Telstra air hotspot for two to three days now ...I can still find the Telstra air hotspot on my wifi list but when I try to connect it doesn't connect but only loading ..please help 

  • 122 Views
  • 0 Replies
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KW1966
KW1966
Level 5: Eagle Eye
2 weeks ago

Telstra 24/7 app

Hi I have an iPhone 11 Pro Max. I have the Telstra 24/7 app. In the support page it has chat to us or on my Partners phone it has message us , he has same phone. How can I change it so I get the message us option not chat option. Thanks.

  • 75 Views
  • 0 Replies
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Telsarya
Telsarya
Level 1: Cadet
2 weeks ago

Scam #‭0862284162‬

I got a call when I was asleep from ‭08 6228 4162‬. He told that he is from Telstra and his employee id is 910472. He told me my name and asked if I am the one he is speaking too. He told about NBN network stuffs. I told its already connected. He ask ...

  • 99 Views
  • 0 Replies
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Hamlets
Hamlets
Level 1: Cadet
2 weeks ago

Slow 4G on all devices

We have multiple 4G services that all appear to have been slowed. Usually we gate around 15-20Mbps but a speed test shows they start for a sec at that speed then throttle back to 1.5. We hit our limit n the account a few days ago but it has rolled si ...

  • 101 Views
  • 0 Replies
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PGE
PGE
Level 1: Cadet
2 weeks ago

Switching between apple watches

Hi, I now have a second Apple Watch and want to be able to switch my One Number service Back and forth between them. How do I do this?

  • 74 Views
  • 0 Replies
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Anthonymcn
Anthonymcn
Level 2: Rookie
3 weeks ago

Call Drop outs and reception issues iPhone 11

Call drops out and handset not ringing is currently a known issues with Telstra. Telstra has advised Telstra software is incompatible with some aspects of the IPhone 11 software. Telstra is working with Apple to get this problem fixed. Not eta at thi ...

  • 175 Views
  • 0 Replies
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TelcoGuy
TelcoGuy
Level 2: Rookie
4 weeks ago

iPhones and Intel Modem Chips - The gift that keeps on giving ...... NOT

I know that I need help. Yes, I am an Apple Fanboy, and I guess I have come to the point that I am recognising the problem and I am seeking help. Sarcasm aside, since Apple got "upset" with its playmate, Qualcomm, and decided it won't ever play with ...

  • 165 Views
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