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gneeman
Level 1: Cadet

Temporarily went from iPhone SE to iPhone 4 - so a micro-SIM was provided for the 4 (retained phone number). I now have a replacement SE and want to use that rather than the 4. I still have the nano-SIM for the SE but expect it needs to be reactivate ...

shobanahhh
Level 1: Cadet

I have just realized that i am on a mobile lease. I was told i would own my phone at the end of it, however a friend has just informed me thats not the case. Can i change my plan to a plan where I own my phone at the end? I only have 8 months left of ...

heidi1234
Level 1: Cadet

I am unable to connect my brand new Apple Watch series 3 (cellar + GPS) to my data plan. I keep getting “unable to configure data plan” error message from the Apple Watch app. So frustrating.
Can someone please assist me. 

Lissssssy
Level 1: Cadet

I have a new Apple Series Watch Cellular and have switched on Telstra One Number (received text message and the $5 add-on charge is showing in my account online check. When i go to activate the 'Set up Mobile' on the Apple Watch app it doesn't activa ...

bobby34
Level 1: Cadet

I currently have a iphone and want to change carriers to Aldimobile. It would appear my phone is locked to Telstra as my new sim card works fine in my wifes phone but not in mine. Apple have advised that the problem is with my previous carrier (Telst ...

nm_bm
Level 1: Cadet

Can any one help. My phone has been locked out to many passcode attempts.  have done the whole reset in itunes but for some reason i cant get the restore to load.  not it savy

Stormfly
Level 2: Rookie

I am trying to get my account activated but when I put in my order number it says:  "Sorry, we've hit some difficulties in completing your order. As we may need to resubmit it, please check your email for a new order number. If you haven't received o ...

Victor67
Level 1: Cadet

Hello, I now pay twice my 40 dollar subscriptions for just 40 dollars and 20GB active. can you help me please? my phone number is: <number removed to protect your privacy>  

Shanae_5
Level 1: Cadet

I ordered a phone with a plan but that was a week ago so I want to track my order but I can’t for some reason? And want to know when I will be able to get my phone. Thank you

haylzj
Level 1: Cadet

A week ago i ordered a mobile phone over the phone and i have not yet recieved any sort of confirmation email or order number this is very concerning as like i said it was a week ago.

Tsatish23
Level 1: Cadet

Can you let me know if I can use Telstra 5GNetwork on iPhone 11 as am planning to buy one.

Lucyyparsons
Level 1: Cadet

Hi, I was wondering if you could help me. I accidentally threw out my piece of paper with my order number on it. The one I have on email is shorter than the needed number to activate my sim. How do I go about attaining that number again? 

kevin74
Level 2: Rookie

Hello my name is REMOVED i placed orders on the 6th of this month till now i havent gotten any information as they said I will get an email confirmation on any time soon and my orders was placed and processed to be delivered or dispatch on the of 19t ...

Glenn248
Level 1: Cadet

Can you clarify please?i received an email advising that I will soon be on a max excess data cap of $100 but I thought my plan was already set not to go over at my plan level (30gb) but then slow. Are you changing my plan?Glenn

Sreelok
Level 1: Cadet

Now I am in Overseas I lost my Telstra SIM card. Just wondering if I can have a replacement with the same number sent to my address so I can use my phone as soon as I get home. Regard LOK 

Dusty48
Level 1: Cadet

I'm trying to get my head around the Fon thing. I'm travelling to San Francisco soon and decided to look into using my Telstra Air app to connect to Fon hotspots there. I discovered that there are hundreds of them but that they are all "private resid ...

Edwardho
Level 1: Cadet

What is meant by the term '$30 SIM Kit online'? I already have a Sim card in my iPhone-which, as I understand it, is already connected to Telstra with , of course, a phone number.

ron231
Level 1: Cadet

What is meant by the term '$30 SIM Kit online'?   I already have a Sim card in my iPhone-which, as I understand it, is already connected to Telstra with , of course, a phone number.

Nathan772
Level 3: Gumshoe

Whole thing has been a bit flakey. Set it up yesterday, added a Telstra one number account as per onscreen instructions. Installed and paired to phone. Only it wouldn’t use mobile data, call or receive calls. Went through Telstra helpline. Impaired a ...

Lenno
Level 1: Cadet

Is it possible to remove my mobile number from unwanted marketing? A recent caller to sell gas told me he got my number from the “Australian database services” but i cant find that company listed.

shobanahhh
Level 1: Cadet

I have just realized that i am on a mobile lease. I was told i would own my phone at the end of it, however a friend has just informed me thats not the case. Can i change my plan to a plan where I own my phone at the end? I only have 8 months left of ...

heidi1234
Level 1: Cadet

I am unable to connect my brand new Apple Watch series 3 (cellar + GPS) to my data plan. I keep getting “unable to configure data plan” error message from the Apple Watch app. So frustrating.
Can someone please assist me. 

bobby34
Level 1: Cadet

I currently have a iphone and want to change carriers to Aldimobile. It would appear my phone is locked to Telstra as my new sim card works fine in my wifes phone but not in mine. Apple have advised that the problem is with my previous carrier (Telst ...

Victor67
Level 1: Cadet

Hello, I now pay twice my 40 dollar subscriptions for just 40 dollars and 20GB active. can you help me please? my phone number is: <number removed to protect your privacy>  

Shanae_5
Level 1: Cadet

I ordered a phone with a plan but that was a week ago so I want to track my order but I can’t for some reason? And want to know when I will be able to get my phone. Thank you

sharonwshll
Level 1: Cadet

I put in an order for a new phone on the 22nd March, Hoping it would be here for my son's birthday on the 30th March. The money came out of my account the 24th March.I have tried to contact Telstra to track where my item is and when I put in my order ...

Labcoat14
Level 1: Cadet

My 24x7 app will no longer work . Read somewhere that my Telstra app is replacing this app . So set that up 24x7 app disappeared and the mytelstra app took its place . Now I can’t receive emails 

Steph_Avatar
Level 1: Cadet

I submitted an order to upgrade plan to iPhone 11 on 22 MAR 2020. I’ve received email confirming order, and plan details, and confirmation that plan change is complete - but nothing about the device itself. So I’m being charged for a device I have no ...

philcal
Level 1: Cadet

how do i unlock my phone or check whether it is unlocked?

Tayla12
Level 1: Cadet

I’ve received my return pack and prepared the phone for return however the return pack has no return address on it and I don’t know where to send it to. Does anyone know what address to put? 

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