Apple iPhone

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Level 1: Cadet

Hi, lately we have been having issues with both our iPhone XR, have to shutdown & restart quite often, they freeze, don't receive calls but get missed calls notifications. Not receiving messages. On $99 lease expires Feb 21, 14 mths to go.

Level 1: Cadet

I have been suffering a lot with iPhone X. Some areas it drop to 3G. Today I receive IPhone 7 from office for work related. So I compared. I noticed iPhone 7 never goes to 3g in area where iPhone X switch to 3g. The only differences  I see is  iPhone ...

Level 1: Cadet this how Telstra expect to provide support? It truly is disheartening.  

Level 1: Cadet

Telstra Pre-Paid support eSIM?

Level 1: Cadet

I require the return address 

Level 1: Cadet

I have an old iPhone and SMS messages from one person are not coming through. We can call each other, and I can text him successfully, but I do not receive any text messages from him. 

Level 2: Rookie

Who else paid their phone for two years only to find out you renting it and have to pay $100s of dollars or go into another 24 month contract. If you have been sucked into this scam like me I will be making representations to the ombudsman and ACCC a ...

Level 1: Cadet

I need the detils of my last bill 

Level 1: Cadet
Level 4: Private Eye

Since updating to the iPhone 11 PRO from the XS I've faced countless call drop outs.

I've tried everything from obtaining a new sim card going down the eSIM route, resetting Network Settings, Restoring my phone
all to no avail.
Is anyone else experie ...

Level 1: Cadet
Level 1: Cadet

I paid my Telstra bill but I’m cut off still 

Level 1: Cadet

How do I redeem the 12 months free Apple TV+ offer when you buy a new iPhone 11?

Level 1: Cadet

If I insert my Australian Sim, can I then go back to my local overseas sim.Are there any complications.Or loss of data.Thanks 

Level 1: Cadet

My iPhone 11 connected to Win 7 well and the DCIM folder is available for viewing. However, the photos are not opened in .heic format, it is not something like jpg or png. 

Level 2: Rookie

Hii would like to uograde my iphone. I like to pay off my device and own them as I pass mine on to my children when I update. But is the phone locked to telstra, not that I want to leave but when I go overseas I buy a local sim. Will they work if I u ...

Level 1: Cadet

I currently have to cary 2 phones, one for work and my personal one. I have an iPhone XS, how do I go about changing my post-paid nano-sim to an eSim so that I can use both services on 1 phone? Thanks

Level 1: Cadet

I want to get a new phone under my account 

Level 1: Cadet

i just received my new iphone in the post. And im trying to figure out how to send my old phone back. Its given me a au post website to go too, to print out the shipping details and stuff.on the site its asking me for my Return Authorisation Number. ...

Level 1: Cadet

I purchased an apple iphone from Telstra a few years back on a plan. This phone is no longer on a plan nor with telstra. Ive since started using a vodaphone prepaid sim in this device and had no issues. I am traveling overseas to TEXAS, USA. I am wan ...

Level 1: Cadet

I have an old iPhone and SMS messages from one person are not coming through. We can call each other, and I can text him successfully, but I do not receive any text messages from him. 

Level 1: Cadet

Hello All, We have a couple of company iPhones and have been using a static IP address which is provided by using the Telstra.corp APN. The APN details were entered by using a 'Apple Configuration' program. This was working fine until something chang ...

Level 1: Cadet

Hi. Im trying to activate Telstra one number on my mobile but I keep getting the error message  “This service needs an update to use telstra one number”. I already contacted Telstra and apple and did as recommended in a similar thread for iPhone 7 (h ...

Level 1: Cadet

I bought Iphone 11 pro max on plan but they didn’t offered free screen protector or mobile cover. On the other hand Vodafone is gifting it for free.Someone here got it free from Telstra ?

Level 1: Cadet

Hi, Can someone tell me why I can't connect to the Telstra air hotspot for two to three days now ...I can still find the Telstra air hotspot on my wifi list but when I try to connect it doesn't connect but only loading ..please help 

Level 5: Eagle Eye

Hi I have an iPhone 11 Pro Max. I have the Telstra 24/7 app. In the support page it has chat to us or on my Partners phone it has message us , he has same phone. How can I change it so I get the message us option not chat option. Thanks.

Level 1: Cadet

I got a call when I was asleep from ‭08 6228 4162‬. He told that he is from Telstra and his employee id is 910472. He told me my name and asked if I am the one he is speaking too. He told about NBN network stuffs. I told its already connected. He ask ...

Level 1: Cadet

We have multiple 4G services that all appear to have been slowed. Usually we gate around 15-20Mbps but a speed test shows they start for a sec at that speed then throttle back to 1.5. We hit our limit n the account a few days ago but it has rolled si ...

Level 1: Cadet

Hi, I now have a second Apple Watch and want to be able to switch my One Number service Back and forth between them. How do I do this?

Level 2: Rookie

Call drops out and handset not ringing is currently a known issues with Telstra. Telstra has advised Telstra software is incompatible with some aspects of the IPhone 11 software. Telstra is working with Apple to get this problem fixed. Not eta at thi ...

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