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KCHO2014
Level 2: Rookie

iPhone 4S: All incoming calls show as Unknown. Texts show IDs, but not calls.

Answered

Problem: Absolutely ALL incoming calls are listed as UNKNOWN with no number. Text messages show number, but not phone calls.

 

Not iPhone 4S fault. 

 

A previous post back in 16.8.2013 by Simomikki described  the exact same problem. The message went private with Matt W from Telstra technical support, so I don't know if it was ever solved.

 

Can anyone help?

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
KCHO2014
Level 2: Rookie
Accepted Solution

Re: iPhone 4S: All incoming calls show as Unknown. Texts show IDs, but not calls.

UPDATE: Problem solved!!!!!

If you have this problem, with NO incoming caller ID/number and every call is listed as UNKNOWN, contact Telstra / provider. There is a setting that blocks incoming caller ID &/or your own caller ID which Telstra controls. After 5 minutes with one of their most helpful workers, incoming caller IDs are now shown.

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3 REPLIES 3
Level 21: Augmented

Re: iPhone 4S: All incoming calls show as Unknown. Texts show IDs, but not calls.

KCHO2014
Level 2: Rookie

Re: iPhone 4S: All incoming calls show as Unknown. Texts show IDs, but not calls.

The problem is with incoming caller ID rather than my own ID.

Would love to know whether there was a solution to the 2nd article.

Thanks.
KCHO2014
Level 2: Rookie
Accepted Solution

Re: iPhone 4S: All incoming calls show as Unknown. Texts show IDs, but not calls.

UPDATE: Problem solved!!!!!

If you have this problem, with NO incoming caller ID/number and every call is listed as UNKNOWN, contact Telstra / provider. There is a setting that blocks incoming caller ID &/or your own caller ID which Telstra controls. After 5 minutes with one of their most helpful workers, incoming caller IDs are now shown.

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