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timdiamond
Level 2: Rookie

iPhone 6 Unlock

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Hi - just bought an iPhone 6 on Telstra Pre-Paid as a gift for my mum but she wants to stick with her existing service provider and not port the number.  I know this is not the deal but is there anyway I can unlock it?  She's in the hospital and is dealing with enough already so want to make it okay for her.  Appreciate any help provided.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: iPhone 6 Unlock

Hi there @timdiamond

Can I please ask you to follow these steps to have your iPhone unlocked: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...

You will need to call: 13 22 00 

We have a dedicated iPhone unlocking team which can look into this for you.

Let me know how you go.

- Will

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15 REPLIES 15
Level 21: Augmented

Re: iPhone 6 Unlock

I do not want to offend you, but... AFAIK, post paid phones are not locked on Telstra... But again AFAIK, pre paid are locked... So you probably made good deal so why should Telstra let you unlock it? Well, they do, but you have to pay for it which will make the deal not so good... Sorry, but you should have read the small print before signing into it...

More info: https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-unlock-your-Pre-Paid-Mobile/ta-p/67548

DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
timdiamond
Level 2: Rookie

Re: iPhone 6 Unlock

Yes, I should have. And actually I did. But seeing that my mother is in the hospice dying of cancer and there's not much money to go around, I took the deal. But - because she likes things the way they are right now, I thought I would ask the question anyway... 

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: iPhone 6 Unlock

Hi there @timdiamond

Can I please ask you to follow these steps to have your iPhone unlocked: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...

You will need to call: 13 22 00 

We have a dedicated iPhone unlocking team which can look into this for you.

Let me know how you go.

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

timdiamond
Level 2: Rookie

Re: iPhone 6 Unlock

Thanks Will. That's very nice of you. Smiley Happy
Telstra (Retired)
Telstra (Retired)

Re: iPhone 6 Unlock

That's what I am here for @timdiamond

Smiley Happy

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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timdiamond
Level 2: Rookie

Re: iPhone 6 Unlock

Yep. Rang the number and they unlocked for free! AND it's up and running! WOW!! AMAZING!!! Smiley Surprised Smiley Very Happy THANKS so much!! I really appreciate the help Will. Especially at this time. You've made two peoples' days right here. Super Kudos my man.
Telstra (Retired)
Telstra (Retired)

Re: iPhone 6 Unlock

Always happy to hear when we can help @timdiamond

Have a good week.

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Dwoody2
Level 1: Cadet

Re: iPhone 6 Unlock

Trying to unlock my phone but the online unlocking tool doesn’t seem to be working, what else should I try?
Support Team
Support Team

Re: iPhone 6 Unlock

Hey Dwoody2,

 

I'm sorry that there have been issues with having this completed via the online tool Smiley Sad There is an iPhone unlocking team that can have this completed for you and they can be reached on 132200 (08:00 - 21:00 Mon - Sun EST) and say 'Unlock' when prompted.

 

Please do let us know how you get on having this completed with this specialised team? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Dwoody2
Level 1: Cadet

Re: iPhone 6 Unlock

Thanks, I did speak with support who advised that my phone is unlocked. However when I insert the new sim I get an error message that the sim is not supported as it is not under the current service provider agreement?
Support Team
Support Team

Re: iPhone 6 Unlock

Have you completed all of the steps as advised in section 2 of the following unlocking link:

 

https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/How-To-Unlock-Apple-iPhone-from-Telstra/ta-p/...

 

If you have issues past this and the system is showing that this has been unlocked on our end, then it may be best to check with Apple directly to see if they can assist with this being completed correctly?

 

Please do let us know how these steps do go? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Dwoody2
Level 1: Cadet

Re: iPhone 6 Unlock

I spoke with Apple, they advised only the carrier can lock and unlock my phone. As I have spoke with Telstra who have advised my phone is unlocked I’m stuck. What now?
Telstra (Retired)
Telstra (Retired)

Re: iPhone 6 Unlock

Just to confirm, is your iPhone a pre-paid version?

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Dwoody2
Level 1: Cadet

Re: iPhone 6 Unlock

Post paid
Support Team
Support Team

Re: iPhone 6 Unlock

Thanks Dwoody - all of the post-paid iPhones we've provided since the iPhone 5 haven't been network locked to Telstra - you can use any other carrier's SIM in the mobile. If it was purchased as a prepaid handset then it would need to be unlocked for a fee - the Prepaid teams via 13 22 00 can advise of the cost and help with the unlocking request.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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