Level 2: Rookie

iPhone XS 4G drop out low call signal reception

Hi, May I have a moment of your time please, I recently purchased a apple iPhone XS 256GB on the Telstra network, I’ve noticed over the last month or so, the reception signal strength sits at 1-2 bars consistently & at times the device drops from the 4G/4Gx down to 3G network. I’ve tried powering down the device but seems to be doing the same thing, is a Telstra issue or is Apple iOS issue, given its one of their flagship models I was hoping for flagship device performance, could it be a software/programming issue or is it a internal device hardware issue.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: iPhone XS 4G drop out low call signal reception

The world is still waiting for Apple to release an update to iOS12 that actually fixes the issue. It's not a problem that is limited to Australia.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for iOS

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now