Level 1: Cadet

iPhone searcing

My iPhone 5s is showing ‘searching’ on top left of the screen.
Have followed instructions such as:
- reset network settings
- power off and on
- remove and replace sim
Can access internet but can’t make calls or send SMS
Currently iOS 11.4.1.
Can’t upgrade to 12.1.2 because on the verify step it says I don’t have an internet connection - although I’m using it right now.
Any assistance gratefully accepted.

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Support Team
Support Team

Re: iPhone searcing

Thanks for that detail, Stuey29. Are you connected to wifi when you're using the internet, or is it over a mobile connection?

If you're unsure, switch to airplane mode, and let us know if it still works. - Matthew.

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