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I'm sorry to hear of the issues with being able to access this BigPond Movies service via your Smart TV Do you have any issues with being able to access the BigPond Movies service via any other access type, like online via a PC or laptop?
If needed you can also contact the BigPond Movies team on either email at: firstname.lastname@example.org where they will get back to you within 24 hours, or alternatively, call us on 1800 502 502 during business hours for further assistance.