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Phill72
Level 2: Rookie

BigPond movies not fit for purpose

Answered
This service is a scam, movies won’t load, takes numerous times to load menus etc, have just paid for a rental and it won’t download or stream yet Netflix does so internet is fine. I can’t get through support so I will be making a complaint to the ACCC and telc ombudsmen in the morning.
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond movies not fit for purpose

The billing process is automatic

If you contact bigpond movies via 1800 502 502 11am - 10pm AEST they should be able to organise it to be credited back
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale

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4 REPLIES 4
Level 24: Supreme Being
Level 24: Supreme Being

Re: BigPond movies not fit for purpose

There is a national issue with bigpond movies which started last night. There's currently no ETR

I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
Phill72
Level 2: Rookie

Re: BigPond movies not fit for purpose

A national outage yet they still bill me......
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: BigPond movies not fit for purpose

The billing process is automatic

If you contact bigpond movies via 1800 502 502 11am - 10pm AEST they should be able to organise it to be credited back
I am a Premium Services Support Consultant (Telstra Platinum, Telstra Smart Home, Locator/Device Locator and Neto POS). However, I am not an official representative on CrowdSupport.

IT Helpdesk and Technicial Support by Telstra Platinum
Smart Home Automation & Monitoring from Telstra
Helping Australians Find the Things that Matter Most with Telstra Locator
Run a Modern Retail Business with Neto Point of Sale
ccccc
Level 1: Cadet

Re: BigPond movies not fit for purpose

Yeah Bigpond and Foxtel are headed for some big class actions. Expensive, totally infuriatingly, irritatingly hardly working at all. Total scams.

Goodbye Excess Data Charges

Hello New Plans.

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