Jasrule
Level 1: Cadet

Bigpond movie Refund

Answered

I had an over 14 hour NBN Outage will I be awarded a refund at all for the Movie purchased 30 mins before this occurred?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Support Team
Support Team
Accepted Solution

Re: Bigpond movie Refund

Hi @Jasrule,

 

Thanks for reaching out. Sorry to hear you have experienced an outage with your service, I can understand your frustration.

I recommend following this up with our billing team so they can look into this further, you can find them online via Live Chat here or over the phone on 13 22 00 (When prompted, say 'billing').

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY
Highlighted
Support Team
Support Team
Accepted Solution

Re: Bigpond movie Refund

Hi @Jasrule,

 

Thanks for reaching out. Sorry to hear you have experienced an outage with your service, I can understand your frustration.

I recommend following this up with our billing team so they can look into this further, you can find them online via Live Chat here or over the phone on 13 22 00 (When prompted, say 'billing').

Please let me know how you go.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Goodbye Excess Data Charges

Hello New Plans.

Find out more