STMc
Level 1: Cadet

Bigpond movie timing out and can't continue watching

Ever since the bigpond movie application on my Samsumy smart tv was updated every time I watch a movie it cuts out at around the 1 hour mark at which point I have to go through the menu options to resume the movie. Tonight it has done the same thing however this time it does not give me the option to resume the movie. I am also unable to access 'My Library'. Restarting the application showed the error message 'Sorry, the service is currently under maintenance. Please try again later'. I then restarted the application again and it has let me into the movie list but there is still no option to resume the movie.

I am unable to finish watching the movie and extremely unhappy with the bigpond movie service.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Bigpond movie timing out and can't continue watching

Hi STMc

 

We'd recommend having a chat with our BigPond Movies support team about this.

 

They're available either via email or over the phone:

 

Email: help@bigpondmovies.com

Call: 1800 502 502
 

Their opening hours are:

Monday to Friday: 9:30am to 11pm

Saturday: 11am -11pm

Sunday: 12pm- 10pm
 

And you can find them on Facebook: https://www.facebook.com/bigpondmovies

 

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