Was this helpful?
In keeping with best digital security practice, Telstra has updated the BigPond Movies service to use Transport Layer Security (TLS) 1.2. Unfortunately, due to this upgrade, BigPond Movies is no longer supported on certain older Panasonic, Samsung and LG televisions as they do not support TLS 1.2. Your BigPond Movies account is not impacted in any way. You can continue to use your account on other supported devices, such as Telstra TV, PC/Macintosh, Android/iOS, and later Panasonic, Samsung and LG TV models with the same username and password.
Televisions that are no longer supported by BigPond Movies include:
Panasonic - Some 2015 models, 2014 models and below
Samsung - Some 2015 models, 2014 models and below. All models using "Orsay" operating system.
LG - Some 2015 models, 2014 models and below
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines