Level 1: Cadet

Can’t watch movies!

I have tried adding payment details, it wouldn’t let me link to Telstra bill so I tried adding a credit card, it said it was successful twice and charged me 2x $1 but it’s not on the payment options and I can’t rent a movie! I’ve tried resetting logging out logging back in
I’m trying to watch on the Telstra tv


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Support Team
Support Team

Re: Can’t watch movies!

Hi @Manreaper


Apologies for any inconvenience you've encountered with this. 


Please log into your movie account at > Settings > Payment.

Follow the prompts to add credit/debit card or Telstra bill details.


Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.


Telstra bill details can be added for post-paid broadband or mobile accounts. If your BigPond Movies email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at


You can find more support FAQ on the following link: 

If you need any further assistance, please email 

They will get back to you within 24 hours. 

Alternatively, you can call them on 1800 502 502 between 1pm-10pm AEST. 

Please let me know if you have any questions.


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