Manreaper
Level 1: Cadet

Can’t watch movies!

I have tried adding payment details, it wouldn’t let me link to Telstra bill so I tried adding a credit card, it said it was successful twice and charged me 2x $1 but it’s not on the payment options and I can’t rent a movie! I’ve tried resetting logging out logging back in
I’m trying to watch on the Telstra tv

Thanks

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1 REPLY
Support Team
Support Team

Re: Can’t watch movies!

Hi @Manreaper

 

Apologies for any inconvenience you've encountered with this. 

 

Please log into your movie account at http://tel.st/5pgms > Settings > Payment.

Follow the prompts to add credit/debit card or Telstra bill details.

 

Please note that only credit/debit cards issued by Australian financial institutions are accepted and can take up to 24 hours to appear on your account.

 

Telstra bill details can be added for post-paid broadband or mobile accounts. If your BigPond Movies email address is a non-BigPond email, it must be linked to your Telstra account in order to charge to your Telstra bill. This can be done by following the prompts at http://tel.st/epw47.

 

You can find more support FAQ on the following link: http://tel.st/9vkbd 

If you need any further assistance, please email help@bigpondmovies.com. 

They will get back to you within 24 hours. 

Alternatively, you can call them on 1800 502 502 between 1pm-10pm AEST. 

Please let me know if you have any questions.

____________________

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