st3
Level 1: Cadet

Error when renting bigpond movie

Answered
I tried to rent a movie as I do regularly and as it was charging to my telstra bill like normal it stopped & said (error message: were sorry there appears to be an error with your transaction, please try again later).
I've tried over 2 days, read other posts with the same problem, so rang help line as suggested & they are only open between 1pm to 10 PM, really I rang at 9.30 in the morning but they only work afternoon til night!!!
accounts paid every mth, they deduct it from my acc, so that's not the problem.
Anyone else had this problem & had it fixed?
Thanks
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Error when renting bigpond movie

HI @st3 We do apologise there was an issue with some BigPond Movies purchases recently which has now been resolved. If you were unable to reach the team by phone on 1800 502 502, which may have been experiencing higher traffic because of this, you can also email the team at help@bigpondmovies.com for any charge concerns and they'll get back to you with further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY
Support Team
Support Team
Accepted Solution

Re: Error when renting bigpond movie

HI @st3 We do apologise there was an issue with some BigPond Movies purchases recently which has now been resolved. If you were unable to reach the team by phone on 1800 502 502, which may have been experiencing higher traffic because of this, you can also email the team at help@bigpondmovies.com for any charge concerns and they'll get back to you with further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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