TJ500
Level 1: Cadet

Failed to add billing info - keeps timing out

 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
TJ500
Level 1: Cadet

Re: Failed to add billing info - keeps timing out

BigPond Payment Gateway Failure Notice.JPG

Support Team
Support Team

Re: Failed to add billing info - keeps timing out

Hi TJ500,

 

Are you trying to troubleshoot an Internet issue? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Nicwhat
Level 1: Cadet

Re: Failed to add billing info - keeps timing out

I am also having issues with the id.bigpondmovies.com address. It keeps telling me server not responding. Can I update my details any other way. I'm unable to use bigpond movies on my Telstra tv
Highlighted
Support Team
Support Team

Re: Failed to add billing info - keeps timing out

Hey @Nicwhat 
 

I would recommend checking out the support information for BigPond Movies on https://www.bigpondmovies.com/support/ and this may have some troubleshooting options you can try from your end.

 

Otherwise, you can contact them on help@bigpondmovies.com. They will get back to you within 24 hours. Alternatively, call on 1800 502 502.

 

Thanks

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Nicwhat
Level 1: Cadet

Re: Failed to add billing info - keeps timing out

I've scrolled through all the support/help options.
Might be time to email or call. Thanks Smiley Happy

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now