Expat2
Level 1: Cadet

Invoices

Hi. I attempted to watch a movie ‘Lady Bird’ today. I pressed watch now but it froze. I then checked my library and it wasn’t there. I then attempted again and the same thing happened. So I was charged twice for it and I haven’t been able to view it. I even turned TV on and off again. Then when I went back to the movies and viewed the selection it froze on Jonny English and can now see I have an invoice for this movie!!!! So basically this evening I have been charged $5.99 x 3 but not able to view the movie I wanted plus charged for a movie I don’t wish to watch. Please advise.

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3 REPLIES
Level 24: Supreme Being
Level 24: Supreme Being

Re: Invoices

You need to call Bigpond Movies support on 1800 502 502
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Expat2
Level 1: Cadet

Re: Invoices

Thanks
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Curt1
Level 1: Cadet

Re: Invoices

I’ve had the same problem tonight. Bought (and have been charged) for a $24.95 movie twice accidentally 🙄. Tried calling, gave up after 40 minutes waiting. Any advice how to recoup additional costs?

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