As with the afl app on the early iPads Telstra have decided to fade out Samsung tv's 2014 or older instead of adjustment of the app why.
the afl app was rectified so why not the Samsung app.
So to watch my movies I will need a new tv, how insane is that. I purchased the movies in good faith but now the money I spent is wasted, is this legal or what.
consumer affairs is my next stop, want my money back at least!!!
over 13 years faithful Telstra customer, are you for real.
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Being part time developer, I do understand why it is not possible to support apps on all models of all iOS, Samsung, Google and other devices. It is simply impossible and in many case it is not developers' decision, but the device manufacturers' decision.
Of course I also understand the customer's point of view - my wife perfectly functioning iPhone 5C is now obsolete, same applies to her iPad Mini... She cannot get updates for many apps anymore and when she accidently deleted one, she could not reinstall it anymore either, because Apple does not allow obsolete apps...
If your TV @Ghardnose, is still adequate, do not waste money on new one - Telstra TV is (IMHO) fairly good and adequate solution...
So my money back wouldn't be too much to ask.
just bought a couple of movies last week and today Telstra in an email tell me sorry your tv is no good any more but we will gladly take your cash.
No not good enough.
More action required
Yes I purchased through the tv app just 2 days ago an today they told me they will no longer support my tv so it's rather rude. In any case I would have to upgrade to a new tv or Telstra tv but it is not the consumer who is in the wrong so a refund is appropriate wouldn't you say.
after 13 plus years you would think better customer support or compensation was in line.
may be time to move on to another telco and just buy movies at a retailer.
still not good enough.