disgrubtled
Level 1: Cadet

Telstra Reward Movies website

BP movies seem to throw up a 'DRM server error' when trying to playback the movie on a MacBook Pro. The movies work fine on other devices and on the app. Most frustrating as the first time you try to playback and it fails, it also starts the 48 hr watch window timer. 

 

The trailers playback fine

 

Another contributor to an overall poor experience with Bigpond movies

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY
Highlighted
Support Team
Support Team

Re: Telstra Reward Movies website

HI disgrubtled, I'm sorry to hear of the problems with the DRM fault and trust this can be sorted out for you soon. The best point of contact for investigation and help would be our Movies Support team who are available on 1800 502 502. until 10pm (AEST) seven days a week. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Goodbye Excess Data Charges

Hello New Plans.

Find out more