BigPond Movies

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Level 1: Cadet

I've recently had to setup Outlook and my Bigpond POP account on a new laptop. In doing so I have lost all the sub folders I had maintained. All my emails neatly filed for easy access - gone!  How do I get all these emails back?  

Level 1: Cadet

I recently started a new phone plan with Telstra and I was told that I would have a free movie rental through bigpond as part of the deal. When I go through “my offers” on the Telstra tv app, I get to the section where I am supposed to sign up to Big ...

Level 1: Cadet

I have just purchased a movie from my bigpond account and when I try to play it tells me 'no entitlements found'. What does this mean? I have been emailed a bill and charged for this film (I think twice!!). Thanks.

Level 1: Cadet

Hello, we rented Wonderwoman and accidentally purchased the Open Caption version. After not being able to switch them off we had to rent the normal version. What is the best and faster way to get a refund on the unwatched OC version please?

Level 1: Cadet

Hello, I just installed my Telstra TV 2 and would like to know if BigPond Movies are free?

If not do we get any free?
How much are they?
How are they charged?

Thanks Mark

Level 1: Cadet

I get as far as selecting a movie but it won’t process any further

Level 1: Cadet

Hi, when will the remainder of season 8 be available, I bought the whole season but only episodes 1-8 were made available, when will the remainder be available?

Level 1: Cadet

I'm trying to buy a movie but can't and all I get is a message missing or invalid purchase pin error code: MS0044. Don't know why or how to buy the movie. Thanks

Level 1: Cadet

Tried downloading a movie last night from Bigpond movie app to LG smart TV and 24hours later still no further ahead. Ideas on how to fix this?? We had option of SD or HD, we chose HD or course Movie is Wind River.

Level 1: Cadet

I have just rented a movie from Bigpond. It sits in my Rental's but it will not load. I have since logged onto GooglePlay and rented the same movie that has downloaded immediately. How do I request a refund?

Level 1: Cadet

HiWe hired diary of a wimpy kid 2 days ago. It expires tonoight but we havent been able to watch it it keeps on stopping.(loading). Every minute or so. Not sure what is happening we have hired other ones with no problem. ThanksAlison

Level 1: Cadet

I have rented a movie on my mac but I cant watch it on my Telstra Tv. What am I doing wrong. I can watch it on my computer

Level 1: Cadet

Hi can someone please tell me where I find my voucher code to redeem bigpond movies? I have registered Telstra Tv and received email saying Telstra to welcome no voucher code here thanks

Level 1: Cadet

Hi,  I received a free Bigpond movie voucher from Telsra, however when I tried to use it, I received an error message stating "Voucher redemption failed: Not authorised to access voucher".  I raised a complaint and was directed to this forum by the c ...

Level 4: Private Eye

I recently changed my email address and have successfully updated my Telstra account with the new address. However, the Bigpond Movies weekly email continues to come to the old address. When I sign in to Bigpond Movies (with my Telstra ID) it shows t ...

Level 4: Private Eye

hi we have had no trouble hiring and viewing movies on our tbox, until yesterday.  i select bigpond movies in the menu and the message says 'feature not available.  to access this feature, you tbox must be registered and connected to the internet via ...

Level 2: Rookie

I was wanting to rent a particular movie but only the BUY option comes up. Aren't all movies available to rent?

Level 2: Rookie

I'm writing this for my Father in law on his recent experience with Bigpond movies Hi All, I'm a first time 60 year old user of Bigpond Movies through Telstra TV.  I recevied my $21 credit and accidently selected to purchase a movie instead of rent. ...

Level 1: Cadet

Hi ,How can I have subtitle on bigpond movies ?I press OK and the scroll down ,nothing happens !

Level 1: Cadet

Some movies from Big Pond and some TV dramas when I come to record list "no action avaiable".  There is no button to record or even play them. Any suggestions as to why I am seeing this instead of record or play.   I am using a smart TV with internet ...

Level 1: Cadet

We're sorry, there appears to have been an error with your transaction.
Please try again.

I've changed payment methods, updated my system, someone please tell me how to fix this.
Cheers Leigh

Level 1: Cadet

I purchased a movie, watched it, want to watch it again (kids) and the only option when I go to it in purchased movies is 'back/rent/ok-rent/synopsis/add to wishlist.
No option to just watch the movie!!
I do not want to pay for it again.
How the hell do ...

Level 1: Cadet

Most LG questions are based upon the fact that the Bigpond streaming service attempts to renew its location/address every 60 minutes. Your LG tv does not allow this and assigns a new address every time the streaming service requests it. See DDOS and ...

Level 1: Cadet


Level 2: Rookie

Bigpond movie via Telstra TV quit a few minutes before the end of the movie-frustrating!.Had not experienced any pausing during the movie beforehand.Able to get back to point where it quit by fast forwarding from start again but tedious and not sure ...

Level 1: Cadet

I have rented a Bigpond movie and have been charged for it but when I press play it starts to retreive it then after 5 minutes or so an error messege appears saying "an error has been detected (not server time out or http).This has happened about 5 t ...

Level 1: Cadet

Hi Lindyloo See response.....Thank you for your email.An unexpected problem occurred last night [Thursday, 05 Feb 2015] which resulted in some customers receiving an error message when attempting to access their Thanks Thursday voucher code.In light ...

Level 1: Cadet

I have loaded the Bigpond TV app on my Samsung TV, Model: PS50C7000YF, along with the latest firmware V 2013/08/01_003018. Everything works except the EPG will only load the channel images, you can see that it is trying to download the information bu ...

Level 22: Superhuman

This one is in Starlight Movie Month. Each time you rent a movie, 50 cents goes to the Starlight Foundation.  Robin Williams, Mila Kunis, Peter Dinklage, James Earl Jones. Directed by Phil Alden Robinson (Field of Dreams, The Sum of All Fears). This ...