BigPond Movies

Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

Can anyone help me of this ?Now bigpond movies free thursday is gone .... I have questions about $3.00 movies Q1 :- Is there a heading for the $3.00 movies or do i just go thru hundreds looking for them ?? Q2 :- Do they change weekly or monthlyQ3 :- ...

Level 1: Cadet

Why can’t I login to telstra bigpond movies, it states to use email address and password but when I attempt this it says incorrect username or password. Vert frustrated 

Level 1: Cadet

I’ve rented 2 new HD movies that come up with this on all my devices (Mobile being the newest device iPhone XS Plus).
I’ve tried different browsers on my MacBook, even tried downloading the bigpond movies app in Smarthub on my Samsung TV (Except the a ...

Level 1: Cadet

I understood late in 2018 that you were working on an update to the app that would allow use of Chromecast. It is now April and still no update.What is the current status on this urgently needed update. Barry

Level 1: Cadet

Getting an error

Level 2: Rookie

Just loaded new Telstra TV software update and now.....above error. Maybe leave a day or so?

Level 1: Cadet

I have selected a movie from BigPond Box Office. When I select the SD option to pay $5.99, enter my PIN, an error appears with "video platform unavailable" in red lettering. What does this mean?

Level 1: Cadet

 I’m getting an error message in Telstra Box office: We’re sorry, there appears to have been an error with your transaction. Please try again  It should bill directly to the account.

Level 1: Cadet

Internet speed fine, trailer played fine, just gets to 3/4 loading and has frozen. It is an HD movie. This is my 4th attempt - done the usual reset modem etc. movies usually work fine - please help

Level 1: Cadet

I downloaded Spider-Man from Telstra box office movies and I downloaded it in HD high definition and I wanted in SD standard definition because my device is apparently don't work with HD Telstra only HD other things just not HD Telstra it's kind of c ...

Level 2: Rookie

Just loaded new Telstra TV software update and now.....above error. Maybe leave a day or so?

Level 1: Cadet

We previously were getting 2 free Bigpond movies a month, now that it has changed to Telstra TV box office this looks to no longee be the case and we have had no notification. Are we still able to get 2 free rentals a month or not?

Level 1: Cadet

Unable to load movies successfully each time we purchase, we are on a smart TV. I habe had to have a refund as a movie disappeared 2 days after ordering without watching and now more issues. Very unhappy as money is taken immediately without it succe ...

Level 2: Rookie

Tried to access through web via smart tv no luck, and the app that used to be on tv has now gone.

Level 1: Cadet

Hi team,
My samsung smart TV is now not playing movies or trailers. Bigpond movies loads no problems but movies will not play regardless of from library or new choices. Currently bigpond movies works on other telstra tv device.

Level 1: Cadet

I tried to rent a movie as I do regularly and as it was charging to my telstra bill like normal it stopped & said (error message: were sorry there appears to be an error with your transaction, please try again later).
I've tried over 2 days, read othe ...

Level 1: Cadet

Wanted to download a movie, “The Great Gilly Hopkins”, tonight. It wouldn’t load so we restarted and now I have been billed twice for the same movie. Can’t  find any help online! Thoughts?

Level 1: Cadet

Purchased BigPond movie how do I watch it on my Telstra tv app 

Level 1: Cadet

BigPond movies disappeared from my Panasonic tv set top box how can I get it back

Level 1: Cadet

I have tried adding payment details, it wouldn’t let me link to Telstra bill so I tried adding a credit card, it said it was successful twice and charged me 2x $1 but it’s not on the payment options and I can’t rent a movie! I’ve tried resetting logg ...

Level 1: Cadet

Where do i start? Telstra has to be one of the biggest disasters of privitisation in Australian history. The service is excrutiating if you can even get through, services like Bigpond Movies are SO badly designed and despite ongoing feedback remain t ...

Level 1: Cadet

My husband is severely hearing impaired and needs captions to watch TV. Recently we dug out our Telstra TV unit and I set it up for the first time, hoping it would give us an alternative to the dreary “bachelorette survivor in the kitchen” that’s cur ...

Level 1: Cadet

When is fear the walking dead season 4 getting released on bigpond movies?

Level 1: Cadet

Been waiting for Telstra glitch in their system for setting up account for payment bigpond movies for 12 months now and still not fixed . Telstra are a joke been with them for over 20 years and they just get worse time to move on I think
I went in to ...

Level 1: Cadet

I have a Samsung Smart TV - all other apps work - network connection is ok - but Bigpond Movies app keeps coming up saying network connection timed out - frustrating.
Works on all other devices.
How do I fix it?

Level 2: Rookie

I bought a season pass for The 100 season 5 and theres only ep 1, how long until more eps are available?

Level 1: Cadet

So I ring Telstra and tell them outage at Rose Bay amd Point Piper as Confirmed by Foxtel. Telstra says no such thing - want to send technician over and charge me. 6 hours later they update their outage page to say there is an outage.  Why is Telstra ...

Level 25: The Singularity Jupiter
Level 25: The Singularity

You need a Carddav and Caldav plugin for Outlook to be able to sync with Telstra mail.

Level 22: Superhuman 343GuiltySpark
Level 22: Superhuman

Im not aware of the being possible to sync contacts and appointments with bigpond email accounts.

Our community experts

Goodbye Excess Data Charges

Hello New Plans.

Find out more