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ggcuth
Level 1: Cadet

error message bigpond movies with telstra tv ,not time out orhttp error

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1 ACCEPTED SOLUTION

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Community Manager Community Manager
Community Manager
Accepted Solution

Re: error message bigpond movies with telstra tv ,not time out orhttp error

Hey guys

What sort of error message are you getting? And what happens with this error? Does it only occur when trying to purchase a movie or log in or when trying to watch? 

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7 REPLIES 7
Tay0662
Level 1: Cadet

Re: error message bigpond movies with telstra tv ,not time out orhttp error

I'm getting the same error since Sunday mhave you had any luck resolving this?

Community Manager Community Manager
Community Manager
Accepted Solution

Re: error message bigpond movies with telstra tv ,not time out orhttp error

Hey guys

What sort of error message are you getting? And what happens with this error? Does it only occur when trying to purchase a movie or log in or when trying to watch? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

kuey01
Level 1: Cadet

Re: error message bigpond movies with telstra tv ,not time out orhttp error

have same problem how do you fix it

mad165
Level 2: Rookie

Re: error message bigpond movies with telstra tv ,not time out orhttp error

We get an error when wanting to play a movie we got after redeeming a voucher for Telstra Thanks Thursday.
"An unexpected problem (not a server or HTTP error) gas been detected"
What does it mean??
mad165
Level 2: Rookie

Re: error message bigpond movies with telstra tv ,not time out orhttp error

Have unplugged box waited a minute or 2, plugged cord back in and now it's working Smiley Happy
Jp47
Level 1: Cadet

Re: error message bigpond movies with telstra tv ,not time out or http

 
Support Team
Support Team

Re: error message bigpond movies with telstra tv ,not time out or http

Hey Jp47,

 

Welcome to Crowd Support Smiley Happy

 

I'm sorry to hear that you have been having issues with the BigPond Movies service via the T-Box Smiley Sad We do have a knowledge base on how to troubleshoot issues with this device that can be located at:

 

https://crowdsupport.telstra.com.au/t5/T-Box-KB/How-To-Troubleshoot-or-Reset-T-Box/ta-p/107548

 

If these don't work, then the T-Box Faults team can be reached on:

 

1300 136 841 (24/7). 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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